F&M Bank (Farmers & Merchants Bank) · 1 month ago
Branch Specialist
Harrisonburg,VA,US
Full-time
Onsite
Mid Level
3+ years expFarmers & Merchants Bank is seeking a Branch Specialist to assist in the day-to-day operations of the branch. The role involves providing leadership in product knowledge, promoting bank services, and delivering quality customer service while supporting the Branch Manager and Assistant Branch Manager.
BankingCommercial InsuranceFinancial Services
Responsibilities
Assist management in the day-to-day operations of the branch being knowledgeable in all areas in order to make decisions during the absence of the branch manager. Keep management informed on all situations
Stay current, maintain superior knowledge and comply with all Farmers & Merchants products and services, policies and procedures
Aggressively identify and pursue prospects for new business development through the referral program of the branch. Apply necessary selling and cross-selling skills to the products and services offered by the Bank so as to produce new business from existing and new customers. Make referrals to other product areas (investment, mortgage, etc.) and document on referral track. Achieve individual referral goals
Strive at all times to provide superior customer service. Focus on the customer at all times by smiling, calling the customer by name and thanking them as they leave. Resolve customer problems and assist customers and staff in answering operational questions in an efficient and courteous manner. 'Own the problem or concern.'
Proficient in two areas, Head Teller, Customer Service Representative II, or Loan Secretary with all responsibilities of one of these positions. Fully trained and experienced in two areas to service as the utility float when needed. Fully trained in all branch support functions
Be familiar and provide information about a wide variety of bank products and services. Analyze customer needs and encourage bank services. Ensure that good customer service is provided in the Branch. This may involve opening accounts and working a teller window when needed
Assist in answering incoming telephone calls for the branch always being prompt and courteous providing quality customer service. Transfer calls promptly, takes and delivers messages
Display at all times a positive cooperative spirit, professionalism and a responsible attitude to staff and customers. 'Lead by example while being a team player.'
Maintain a neat and orderly work area and ensure that all negotiable and confidential information is properly secured
Protect the Bank and customer information; knowledge of customers and their relationship with the Bank must be kept in absolute confidence
Represent Farmers & Merchants Bank professionally and courteously while in contact with the public either in person or by telephone. Community involvement encouraged. Contacts customers and business, community, and civic organizations to promote goodwill and generate new business
Performs other duties as assigned in order to meet the branch/bank needs
Assist management in the cross-training of staff and staff sales development activities. Confer and participate with the branch manager in resolving routine personnel issues
Qualification
Required
High school graduate
Three to five years of branch experience
Good keyboarding skills
Ability to work calculator and computer
Excellent communication and interpersonal skills
Demonstrated leadership ability with effective supervisory skills
Ability to meet and deal with the public in sales and problem solving situations
Fully experienced in two areas of the branch: Teller, Customer Service Representative or Loan Secretary
Fully knowledgeable of branch support functions
Must be fully knowledgeable in the responsibilities of head teller or Customer Service Representative as described in the job description
Ability to multitask and work efficiently and accurately in an atmosphere of frequent interruptions
Outgoing and pleasant personality with an above average knowledge of bank branch operations
May require standing and/or sitting for extended periods of time
May be required to lift and carry up to 50 pounds in the form of computer paper, cash drawer or other items
Must be able to concentrate for extended periods of time paying attention to detail and be able to multitask
Company
F&M Bank (Farmers & Merchants Bank)
F&M Bank is proud to be an independent community bank with an extensive history in the Shenandoah Valley.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Wilkerson
Chief Executive Officer
Lisa Campbell
Chief Financial Officer
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