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Expansion Capital Group · 1 month ago

Merchant Care and Collections Associate

Sioux Falls, SD

Full-time

Onsite

New Grad, Entry Level

Expansion Capital Group is looking for an experienced collections agent to join their Merchant Support Team. The role involves investigating, negotiating, collecting, and curing delinquent merchant accounts while providing excellent customer service and problem-solving skills.

AccountingFinancial ServicesFinTechSmall and Medium BusinessesWealth Management

Responsibilities

Review, understand, and apply the terms of the company’s agreements with merchants in the investigation, identification, documentation and resolution of issues related to compliance with company’s agreements

Analyze complex financial information

Communicate with merchants to determine reasons for ceased payment or payment volumes that are inconsistent with company expectations based on historical volumes, and review with the merchants the terms of their agreement with company

Locate and notify customers of breached accounts by email, text, and telephone, in order to solicit payment or cure breaches

Where warranted, arrange for and approve payment or establish payment schedules based on customer’s financial situations and within guidelines of policies and procedures established by the collections department

Solicit alternative form of payment on delinquent accounts by wire, over-night certified funds, personal or business credit cards

Document merchant account with accurate description of conversations with merchant, their representatives, or other related person that references merchant account

Scan or save documents created internally or received from merchant, their agents or other related person to the merchant account

Qualification

Collections experienceNegotiation skillsMS WordMS ExcelWritten communicationCustomer serviceProblem solvingTeamworkAttention to detail

Required

Professional and articulate phone demeanor with ability to remain calm and diplomatic in high-pressure situations

Excellent written communication skills

Ability to research merchant accounts and analyze repayment streams; and resolve account disputes in an efficient and professional manner with the goal of maximizing customer retention

Strong negotiation skills

Solid working knowledge of MS Word, Excel, and other office equipment (scanner, fax, copier)

Ability to identify and correct errors, capture all of the relevant details, and get things done on time

Adaptable, flexible and enjoy working in a team environment