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Bear Creek Services · 3 weeks ago

Disabilities Services Program Manager

Rochester, MN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Bear Creek Services is dedicated to supporting individuals with disabilities, and they are seeking a Disabilities Services Program Manager to oversee daily operations of disability services programs. This role involves supervising Direct Support Professionals, developing individual programs, and ensuring compliance with state licensing standards while promoting independent living skills for individuals with developmental disabilities.

Health CareMedicalNon Profit

Responsibilities

Model the agency’s mission, vision, and values in all interactions

Support the Direct Support Professionals, review staff assignments, coordinate individuals’ activities, and coordinate with the support team to assist in resolving work-related issues

Work with Development Director and Events Coordinator to promote marketing and support of agency events and mission. Support individual’s participation in agency-wide fundraising and promotional activities

Work cooperatively with the Training Coordinator to ensure compliance with required training hours and topics for Direct Support Professionals

Attend and participate in in-service training as required

Participate in the recruitment and hiring processes and disciplinary and termination processes as outlined in agency policies and procedures

Supervise Direct Support Professionals in all aspects of their job performance including coaching, conducting performance reviews, monitoring the completion of their responsibilities, and assisting them in resolving programming and interpersonal issues

Instruct, mentor, and assist staff in coaching individuals in their daily living activities with a goal of enabling them to live as independently as possible in the community

Ensure staff competency requirements are met, including for staff orientation and training

Ensure policies, procedures, and safety guidelines for the program is adhered to and understood by Direct Support Professionals

Take a lead role in planning, scheduling, and facilitating meetings

Promote person-centered thinking and planning in all aspects of the Direct Support Professional’s actions and decision making

Provide direct care, maintain on-call duties, and trouble-shoot coverage needs as they arise

Fulfill the requirements of the Designated Coordinator as defined by the state licensing standards

Design, implement, and monitor programs to meet individual’s person-centered planning goals

Maintain a current understanding of licensing requirements to exceed compliance. Demonstrate and support agency focus of person-centered supports

Work with support teams in the development of individual goals and the coordinated service and support plan addendum to meet individual’s person-centered outcomes

Support individuals to communicate their person-centered goals in ways that are meaningful to the individual, promoting self-determination

Monitor individual’s program plans and progress notes and observe individual and group training sessions for quality assurance purposes and identify Direct Support Professionals development needs

Monitor individual’s funds to ensure appropriate and responsible use as requested by the support team

Serve as front-line advocate for individual’s interests, needs, and community engagement

Communicate with providers such as school, work, or day program to resolve issues in a timely manner

Attend individual’s appointments, as requested. Work collaboratively with the support team to meet the health and safety needs of individuals

Participate in the investigation of Accident/Incident, Vulnerable Adults, Abuse, and Neglect issues and take appropriate actions following procedures set forth by the agency

Assess the results of satisfaction surveys to develop, document, and implement the program’s ongoing program improvement activities

Assure compliance with any state required quality improvement projects

Foster the ability to live independently, while assisting individuals and staff with household tasks such as cooking, cleaning, finances, purchases, supplies, and shopping

Work with apartment managers and others on neighborhood issues and other related matters

Assist with admission/discharge/present placement evaluation

Provide transportation for individual’s supported, following all safe transportation policies

Administer medication and medical treatment as requested and agreed upon by the support team

Participate in meetings with service providers, interdisciplinary teams, professionals, families, and other agencies to discuss concerns about individuals’ needs, service coordination, and program development

Assure communication with the support team is maintained based on the person-centered Plan

Maintain records and prepare correspondence utilizing electronic and conventional methods of record keeping, in accordance to 245D and other state and/or federal requirements

Maintain contact with parents or guardians of individuals, report on progress, solicit input, and answer inquiries. Support Direct Support Professionals in developing positive relationships with other members of the support team

Communicate and ensure understanding of policies and information to Direct Support Professionals

Consult with the Program Director regarding the general functioning of the program to include individual’s needs, finance accounts, purchases, property maintenance, in-service topics, staff performance, hiring needs, long range concerns, and special program needs

Communicate with Staff Support Specialist and/or Program Director regarding staff vacancies/coverage needs

Attend and participate in meetings such as staff meetings, person-centered planning meetings, supervisor meetings, in-services, workshops, and relay pertinent information to Direct Support Professionals

Communicate short- and long-range goals to Direct Support Professionals that support the agency’s strategic direction

Assist in crisis planning and implementation as determined by the support team

Serve in a scheduled on-call capacity to problem solve with Direct Support Professionals and respond to any unforeseen circumstances or emergencies

Adheres to the organization’s policies and procedures

Actively supports the organization’s mission, vision, and values. Benefits organization through outside activities. Supports affirmative action and respects diversity

Demonstrates consideration and respect for the rights, feelings, and individuality of all individuals

Qualification

Supervisory experienceDevelopmental disabilities knowledgeLeadership experienceCPR certificationMedication administrationCrisis managementPerson-centered planningCommunication skillsTeam collaborationProblem-solving skills

Required

Associate degree (A.A./A.S.) or equivalent from two-year college or technical school and two years' experience in the field of developmental disabilities, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities as outlined in 245D Licensing Standards

Must successfully pass the criminal background check

Must be willing to provide direct care supports for both males and females

Must be willing to work flexible hours; including nights and weekends

Must be willing to work on-call shifts

Must pass a Bear Creek Services medication administration course

Valid Minnesota driver's license and proof of current automobile insurance

Current CPR certification