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Inside Higher Ed · 1 month ago

Student Engagement Generalist (SSPCII) #2621 and #2634

Charleston, SC

Full-time

Onsite

New Grad, Entry Level

Inside Higher Ed is seeking a Student Engagement Generalist to support the Student Success Center at the Thornley Campus. The role involves assisting with admissions, guiding students through orientation, and collaborating with faculty to promote student retention and success.

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Responsibilities

Serves as a Generalist who provides crossover functions in the Student Success Center at the Thornley Campus

Responsibilities include supporting admissions processing, guiding students through orientation and registration, providing billing details and payment information, sharing financial aid initiatives and resources, assisting with academic advising, offering counseling and career services referrals, maintaining accurate student records, assigning students to advisors, and collaborating with faculty and staff to promote student retention, success, and completion

Qualification

Student services experienceMicrosoft Office SuiteHigher education experienceCustomer service skillsProfessionalismInterpersonal skillsCommunication skillsAdaptabilityInitiative

Required

This position requires a bachelor's degree and experience in student services programs

Applicants MUST complete the online SC State Jobs Employment Application

To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application

Only complete applications are considered

Employment applicants may be subject to a background check

Failure to consent to a background check will remove your application from further consideration

Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA)

Preferred

Prior experience working in higher education or a student services environment preferred

Demonstrated ability to manage multiple priorities and projects in a fast-paced, changing environment

Proven ability to collaborate across departments to support student success initiatives

Demonstrated knowledge of student support resources and services available within a college environment

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and the ability to adapt to continual changes in information technology and related processes

Strong customer service and interpersonal skills with the ability to communicate clearly and professionally

Ability to work independently with minimal supervision, demonstrating initiative and sound judgment in all interactions with students

Must be able to sit or stand for extended periods, walk across campus as needed, and travel when required

This position requires a high level of professionalism, patience, and adaptability in a dynamic work setting

The employee will be expected to work collaboratively across college divisions and use independent assessment to assist students effectively