YER USA · 3 weeks ago
IT Linux System Engineer
United States
Full-time
Remote
Mid Level
$110K/yr - $130K/yr
3+ years expYER USA is seeking a skilled and service-oriented IT Linux Systems Engineer for their client, Getslash, a dynamic international technology company. The role involves administering customer-facing IT environments and supporting infotainment and connectivity solutions deployed on cruise vessels worldwide.
Staffing & Recruiting
Hiring Manager
Tatiana Muriel
Responsibilities
Administer, maintain, and monitor customer IT systems across multiple environments
Receive, triage, and prioritize service requests via ticketing system or phone
Serve as the technical point of contact for customers within the support organization
Deploy, configure, maintain, and update Getslash software solutions on client vessels (both remotely and on-site)
Collaborate closely with the application development team to optimize product performance and ensure operational stability
Monitor infrastructure components to proactively identify issues and performance trends
Participate in the incident management process, including root-cause analysis and corrective actions
Develop, update, and maintain technical documentation and knowledge articles
Support cross-functional projects to improve customer satisfaction and operational efficiency
Qualification
Required
3–5 years of hands-on experience in Linux system administration, IT operations, networking, or technical support
Bachelor's degree in Information Technology, Computer Science, Systems Engineering, or related fields; equivalent experience considered
Practical experience with Linux environments, command-line tools, and basic routing/network diagnostics
Experience working with SQL databases (preferably PostgreSQL) in an operational or troubleshooting capacity
Background in incident management, technical customer support, or 24/7 service environments is highly beneficial
Strong communication skills in English; basic German reading/writing skills are helpful and can be developed internally
Analytical, structured thinker with excellent diagnostic and problem-solving abilities
High degree of reliability, ownership, and accountability in managing technical issues
Pragmatic, hands-on mindset capable of resolving complex system problems independently
Comfortable working in fast-paced, evolving operational environments
Customer-oriented communicator able to explain technical issues clearly to non-technical stakeholders
Adaptable, resilient, and solution-driven; able to stay calm during urgent system incidents
Organized and detail-oriented in documentation, ticket handling, and follow-through
Willingness to travel internationally for onboarding and shipboard assignments
Integrity, professionalism, curiosity, and a strong desire for continuous learning and development
Preferred
Fundamental competency in firewall systems and network security principles
Experience working independently in distributed or remote teams, ideally in international or multi-time-zone settings
Background in OTT/IPTV systems, video/audio on demand and live media streaming via multicast and HLS
Company
YER USA
YER USA is a recruitment firm specializing in helping European companies hire top talent in the U.S.
11-50 employees
H1B Sponsorship
YER USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Early StageLeadership Team
Addie Wetzels
CEO
Company data provided by crunchbase