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ScentAir · 3 weeks ago

Account Services Representative

CHARLOTTE, NC

Full-time

Hybrid

Mid Level

3+ years exp

ScentAir is a global leader in Scent Marketing, providing innovative scent delivery solutions for various business environments. The Account Services Representative plays a crucial role in maintaining client relationships by coordinating requests, negotiating contracts, and ensuring customer satisfaction through tailored solutions and effective problem-solving.

Health CareManufacturingRetail

Responsibilities

Client Retention: Execute strategies to retain customers, including proactive outbound calls to customers who have requested to cancel

Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business

Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations

Issue Resolution: Resolve customer issues by aligning service features, pricing, value, payment options, and benefits to meet their needs

Sales Techniques: Use positive sales techniques to motivate customers to continue using ScentAir services or ensure ScentAir receives early termination fees within contract terms

Service Upgrades: Sell additional or upgraded services while ensuring a quality customer experience

Database Management: Utilize our databases to access, update, or input account information, maintaining a high quality of accuracy in Salesforce.com CRM

Negotiation and Discounts: Negotiate pricing and bundling offers, including credits and discounts, according to company guidelines

Performance Goals: Meet or exceed retention goals and demonstrate the ability to achieve individual performance metrics

Qualification

Salesforce.com CRMCustomer RetentionMS Office SuiteEffective CommunicationBilingualProactive InitiativeCollaborative RelationshipsHigh Pace EnvironmentInterpersonal Skills