Tracksuit · 1 month ago
Customer Success Manager (Brand Champion)
New York
Full-time
Hybrid
Entry, Mid Level
$95K/yr - $125K/yr
2+ years expTracksuit Limited is a rapidly growing startup focused on empowering companies through brand health data. The Brand Champion will ensure marketers maximize value from Tracksuit dashboards, build relationships with key clients, and drive customer success through strategic planning and insights.
Brand MarketingMarket ResearchSaaSSoftware
Responsibilities
Set clear success plans and get customers to first value quickly
Lead Quarterly Check-Ins that tie product usage to outcomes
Spot risk early, build save plans, own renewals, and drive expansion
Translate feedback into crisp, actionable signals for Product & Marketing
Maintain accurate health, notes, and forecasts - no surprises
Champion playbooks and continuously improve our customer experience
Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication
Qualification
Required
2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent)
Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes
Brand & marketing fluency—you get why brand matters and how to prove it
Data-literate and product-curious; comfortable guiding conversations with dashboards
Excellent written & verbal comms across exec, user and technical audiences
Tools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace)
Our flavour of High Care + High Performance: kind, organised, ambitious, team-first
Benefits
Competitive market rate remuneration, which is reviewed twice annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team
Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit’s success.
Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, 401k and 6 weeks of paid annual leave.
Generous parental benefits: 12 weeks’ paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.
$1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.
Flexible working: We have beautiful offices in New York, London, Sydney and Auckland. We are office first but offer flexibility day to day and adopt a balanced approach to WFH/in-office work.
Company
Tracksuit
Tracksuit is the beautiful, always-on and radically affordable way for companies to measure, understand and communicate the value of brand.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$43.62MKey Investors
VMG PartnersBlackbird Ventures
2025-06-11Series B· $25.35M
2024-02-27Series A· $13.5M
2023-02-13Seed· $4.77M
Leadership Team
Connor Archbold
Founder and Co-CEO
Isaac Cerecke
Partner Manager, US
Recent News
Wanganui Chronicle
2025-11-27
2025-09-17
Company data provided by crunchbase