Casa Cipriani New York · 1 month ago
Guest Service Agent
New York, NY
Full-time
Hybrid
Entry Level
$28/hr - $30/hr
2+ years expCasa Cipriani is a prestigious private members club and hotel, renowned for its impeccable service and elegant design. They are seeking a detail-oriented and hospitality-driven individual to join their Guest Relations team as a Guest Service Agent, responsible for delivering a seamless and personalized experience for members and hotel guests.
Hospitality
Hiring Manager
Oksana Shur
Responsibilities
Organize and maintain comprehensive guest itineraries using Alliants CRM system
Perform daily arrival printouts and ensure accurate preparation for all next-day arrivals
Reconfirm all next-day activities with vendors to guarantee guest services are secured
Coordinate house car usage, external transportation, and monitor daily usage logs
Track and report on house car usage daily, with monthly recap reporting
Manage daily posting of guest-related charges in Opera PMS
Verify and reconcile weekly invoices from vendors and service partners
Maintain timely communication and follow-up on guest emails and concierge requests
Source, vet, and coordinate with vendors for personalized guest services and experiences
Oversee guest shipments and deliveries , ensuring secure handling and efficient coordination
Ensure all Alliants guest tracking data is updated, accurate, and current
Add and review all Opera notes to reflect guest preferences and important details
Coordinate and attend weekly VIP arrival meetings and prepare VIP arrival lists
Deliver personalized experiences through guest profile management and preference tracking
Ensure guest profiles are complete and updated for future visits, including individual profile data
Organize daily preparation lists for next-day arrivals and any special requests
Handle and manage riders , including VIP requests and entertainment setups
Maintain high attention to personalized recognition of repeat and high-value guests
Collaborate across departments to ensure consistent, elevated guest experiences
Perform other tasks and duties as assigned by management
Qualification
Required
Minimum of 2 years of experience in luxury hospitality, front desk, guest relations, or concierge services
Proficiency in guest service platforms including Opera PMS, Alliants, and Microsoft Office Suite
Excellent verbal and written communication skills, with a guest-first mindset
Strong organizational skills and attention to detail; ability to multitask and prioritize effectively
Confidence in handling confidential guest information with discretion and professionalism
A proactive, solutions-driven approach with the ability to work both independently and as part of a team
Flexibility to work evenings, weekends, holidays, and extended shifts as required
Ability to remain in a stationary position for extended periods
Capable of walking, standing, and navigating the property throughout the shift
Lift, carry, and transport items weighing up to 30 pounds as needed
Perform repetitive motions and handle physical activity associated with guest service roles
Adhere to all health, safety, and ergonomic protocols
Preferred
Bachelor's degree in Hospitality or related field preferred
Company
Casa Cipriani New York
Casa Cipriani is a true private members club in the modern sense, bringing together an eclectic community of those who enjoy life’s simple pleasures.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase