Northwestern Medicine · 3 weeks ago
Certified Customer Service Coordinator - Pain Clinic Full time Days
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelNorthwestern Medicine is a leader in the healthcare industry focused on patient care. The Certified Customer Service Coordinator plays a crucial role in patient interactions, managing patient registration, telephone triage, and specimen collection services while ensuring a positive patient experience.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Greets and establishes positive first impressions with department patients, establishing a role as patient advocate
Provides patient education on NMH and Medicare forms
Processes patient paperwork accurately and enhances patient flow through department, generating appropriate patient encounter forms
Accurately enters patient information and test requests on department computer systems
Answers and appropriately triages department telephone calls
Interacts with various hospital departments, physicians, and physician’s office staff to capture necessary patient information, tests requested or specimen requirements
Encourages teamwork through demonstration of exceptional communication skills
Participates in Safety and Infection Control activities. Maintains a safe and clean work environment
Documents occurrences appropriately and in a timely fashion per the department’s Occurrence Management policy
Performs Phlebotomy, EKG and Specimen Collection accurately and efficiently
Labels and processes specimens according to established protocols and policies
Enters collection information into LIS appropriately
Utilizes appropriate computer functions to investigate problems and appropriately credit tests in a timely manner
Assists in the practical training of RNs, PCTs, and Residents
Performs other duties as assigned
Assists in specific process improvement projects
Must effectively process adult, geriatric and wheelchair-bound patients
Requires interaction with patients of all ages; pediatric, adult and geriatric
Qualification
Required
National certification for Phlebotomy: ASCP, NCA or NPA OR Medical Assistant Certification through AAMA, AMT, NCCT OR a Certified Nursing Assistant in IL
High School Diploma or equivalent
BLS/CPR
Preferred
Certificate from accredited Medical Phlebotomy Program or equivalent
Previous experience with inpatient or outpatient Phlebotomy
Prior work experience with Hospital and/or Laboratory computer systems
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
Founded in 1972
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
2026-01-13
Near North Health
2025-12-01
Company data provided by crunchbase