Stellantis Financial Services US · 17 hours ago
Lease Maturity Analyst
Dallas, TX
Full-time
Onsite
Entry Level
2+ years expStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers. The Lease Maturity Analyst ensures a smooth end-of-lease experience for customers by executing loyalty and collection strategies, handling customer communications, and managing administrative tasks related to lease maturity.
AccountingFinanceLeasing
No H1B
Responsibilities
Handle inbound and outbound calls from customers before, during, and/or after returning their lease vehicle
Answer customer and dealer questions related to the end of lease or early lease return process
Manage customer communication and assist with end of lease related processes including scheduling inspections, returning the vehicle, extending the lease, and/or purchasing the vehicle
Promote customer loyalty by executing the lease maturity loyalty strategy
Inform customers of any outstanding end of lease charges and collect on remaining balances such as wear and tear, excess mileage, remaining payments, and lease contract deficiency
Process phone payments and set up and/or negotiate payment arrangements with customer as needed
De-escalate customer complaints
Execute administrative end of lease tasks such as sending customer letters, processing end of lease billing adjustments, and/or updating the system to manage workflow
Other duties may be assigned
Qualification
Required
Minimum 2 years' experience in customer service, call center, or relevant environment
High school diploma and/or GED
Strong verbal and written communication, and interpersonal skills
Strong customer service skills
Strong negotiation and de-escalation skills
Strong organizational skills and attention to detail
Strong time management skills
Problem-solving and collaboration skills
Mathematical skills including ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals
Ability to function well in a high-paced and at times stressful environment
Overtime required – required on an as needed basis
Travel 0-10% - as required on an as needed basis
Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX
An applicant must be authorized to work in the United States to be eligible for this position
Preferred
Experience working in a captive finance company and/or vehicle leasing environment is preferred
Bachelor's degree
Sales experience is a plus!
Working knowledge of Microsoft Office Suite or related software is highly preferred
Company
Stellantis Financial Services US
Stellantis Financial Services provides new and used auto financing for Stellantis’ premier brands: Chrysler, Dodge, Jeep®, Ram, Mopar, SRT, FIAT®, and ALFA ROMEO.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alberto Grippo
Deputy CEO, COO Commercial Lending
Bennie Duck
Executive Vice President and Chief Financial Officer
Company data provided by crunchbase