Inside Higher Ed ยท 4 weeks ago
Part Time Help Desk Support
Wharton, TX
Part-time
Onsite
Entry Level
$12.56/hr - $12.56/hr
1+ years expInside Higher Ed is seeking a Part Time Help Desk Support for Wharton County Junior College. The role involves providing excellent customer service and first line response for IT requests from students, faculty, and staff, while also escalating issues as necessary.
Digital MediaEducationHigher EducationJournalismRecruiting
Responsibilities
Providing excellent customer service supporting first line response for students, faculty, and staff requiring assistance with information technology request
Filtering and escalating appropriate service requests to the Help Desk Technician or the Help Desk/Training Coordinator
Qualification
Required
High School diploma or equivalent
One (1) year of current office work experience or equivalent education (30 college credit hours) or a combination of work experience and education
Basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques
Experience answering telephones
Communicating effectively with a diverse end-user population
Providing instructions to users
A criminal background check is required
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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