Marriott International · 1 month ago
Director, Talent Acquisition Support Services & Enablement
7750 Wisconsin Avenue, Bethesda, MD, 20814, US
Full-time
Onsite
Director/Executive
$119K/yr - $176K/yr
10+ years expMarriott International is a leading hospitality company dedicated to providing exceptional service and experiences. The Director, Talent Acquisition Support Services & Enablement will lead operational excellence and optimize global talent acquisition processes to enhance recruiter productivity and improve the candidate experience.
LeisureTourismTravel
Responsibilities
Oversee and continuously optimize global end-to-end TA operational workflows to drive efficiency, standardization, and operational scalability across all regions
Partner with senior TA, HR, and business leaders to identify systemic challenges and design strategic, future-ready operational solutions
Leverage advanced data, analytics, and insights to proactively identify trends, operational risks, and performance opportunities
Ensure global recruiting practices align with legal, regulatory, and data privacy standards across all markets
Provide oversight of global TA support operations, ensuring quality, accuracy, efficiency, and strong partnership with all teams
Drive adoption, optimization, and strategic alignment of TA systems (ATS, CRM, scheduling tools, automations, AI Agents)
Partner with HRIS and TA technology teams to ensure systems support end-to-end TA operational strategy and evolving business needs
Evaluate system performance, usage trends, and operational impact to define enhancements, training strategies, and long-term enablement plans
Lead the development, governance, and evolution of global recruiting processes, ensuring consistency across regions, brands, and talent segments
Define and maintain global frameworks, SOPs, process maps, and scalable documentation that enable operational excellence
Oversee implementation of new or enhanced processes to ensure alignment, compliance, and seamless adoption
Act as the senior escalation point for complex operational challenges, driving swift resolution and root-cause prevention
Build and maintain strong relationships with global TA leaders, HR partners, business executives, and cross-functional teams
Lead enterprise-wide communication, change management and training efforts during process or system deployments to drive adoption
Serve as a trusted advisor to global TA leadership, driving operational capability-building and readiness initiatives
Facilitate enterprise-wide collaboration to promote consistency, transparency, and alignment across teams
Champion the global recruiting, hiring manager, and candidate experience throughout all process, technology, and workflow designs
Conduct user research and insights work to identify emerging needs and prioritize experience-driven enhancements
Ensure cross-functional alignment on candidate experience standards and operational impacts across regions
Lead the development and management of a global TA operational and technology roadmap aligned with enterprise priorities
Oversee global governance programs to ensure consistency, compliance, and optimization of TA tools and processes
Define and manage operational KPIs, reporting frameworks, and dashboards to provide actionable insights to leadership
Qualification
Required
Bachelor's degree in Human Resources, Business, Talent Acquisition, or a related field required; advanced degree preferred
10+ years of experience in talent acquisition operations, HR operations, or digital transformation, with at least 5 years in a leadership role
Proven experience leading enterprise-level programs and influencing senior leaders in a complex, matrixed global organization
Deep understanding of TA technology landscapes, including ATS, CRM, automations, AI tools, and analytics platforms
Demonstrated experience leading global teams, with a focus on quality, scalability, and continuous improvement
Strong strategic thinking, operational execution, and consultative problem-solving skills, with the ability to translate complex challenges into scalable solutions
Benefits
Stock Package?
Bonus Eligible?
Company
Marriott International
Marriott International, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
IndiaTimes
2025-11-12
2025-11-09
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