Sage Dental ยท 1 day ago
Service Desk Lead
Boca Raton, FL
Full-time
Onsite
Mid, Senior Level
3+ years expSage Dental Management is a leading Dental Service Organization committed to innovation and patient-centered care. The Service Desk Lead serves as the senior technical escalation point for the IT Service Desk, providing advanced troubleshooting and operational leadership across a distributed Windows-based environment.
Health CareMedical
Responsibilities
Act as the primary escalation point for complex and high-impact service desk issues
Troubleshoot advanced Windows OS, application, and hardware-related problems
Resolve incidents affecting multiple users or remote locations
Support and troubleshoot Meraki-based networking issues (wired, wireless, VPN)
Participate in an on-call rotation (one week at a time)
Manage and support remote computers using enterprise endpoint management tools such as Endpoint Central
Perform remote diagnostics, remediation, patching, and configuration management
Support endpoint lifecycle activities including provisioning, maintenance, and decommissioning
Ensure endpoint configurations align with security and operational standards
Provide advanced support for dental practice systems including:
Dentrix
Dexis
Denticon (experience with any is a strong plus)
Support Microsoft technologies and Windows desktop environments in a distributed enterprise
Assist with escalated application performance and combatibility issues
Create and maintain workflow documentation, SOPs, and technical runbooks
Identify inefficiencies and improve existing processes where necessary
Standardize escalation paths and troubleshooting procedures
Contribute to continuous improvement of service desk operations
Serve as a technical resource and informal mentor for service desk staff
Collaborate with infrastructure, security, and engineering teams on complex issues
Assist with incident response activities and major outage troubleshooting
Communicate technical issues clearly to both technical and non-technical stakeholders
Qualification
Required
3+ years of experience in a Service Desk, Desktop Support, or similar IT support role
Required experience managing remote computers using enterprise management software (e.g., Endpoint Central or similar)
Strong understanding of computer fundamentals and Windows desktop environments
Experience supporting remote users across multiple locations
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Strong written and verbal communication skills
Ability to document workflows and explain technical concepts clearly
Preferred
Experience supporting dental or healthcare IT environments
Hands-on experience with Dentrix, Dexis, and/or Denticon
Familiarity with Meraki networking solutions
CompTIA A+ and/or Network+ certifications
Experience working in regulated or compliance-driven environments
Familiarity with ITSM tools and ticketing systems
Benefits
Access to cutting-edge technology and professional development resources.
Competitive compensation and benefits.
Company
Sage Dental
Sage Dental is a medical practise that offers dental care services.
1001-5000 employees
H1B Sponsorship
Sage Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Linden Capital Partners
2012-10-01Private Equity
Leadership Team
Cindy Roark
SVP & Chief Clinical Officer
Recent News
Company data provided by crunchbase