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BankOnBuffalo · 3 weeks ago

BankOnBuffalo, Multi-Experience Agent

Clarence Center,NY,US

Full-time

Onsite

Entry, Mid, Senior Level

BankOnBuffalo is dedicated to providing exceptional banking services, and they are seeking a Multi-Experience Agent to assist clients through various communication channels. The role involves addressing inquiries, troubleshooting issues, and ensuring a positive client experience while meeting service quality metrics.

BankingCredit CardsFinancial Services

Responsibilities

Provide prompt and courteous assistance to clients, addressing their inquiries and resolving issues related to banking services

Help clients with various transactions, including deposits, withdrawals, and account inquiries, ensuring accuracy and efficiency through an interactive ATM

Diagnose and resolve technical problems clients may encounter with ITMs or online banking platforms

Ensure each interaction is positive and personalized, making clients feel valued and understood

Monitor and maintain performance metrics within established guidelines to ensure service quality and operational efficiency

Qualification

Customer ServiceDigital LiteracyCommunication SkillsMathematical SkillsProblem SolvingProfessionalismAccountabilityInnovationLeadershipCollaboration

Required

A high school diploma or general education degree (GED) is required

Related experience and secondary education preferred

Ability to read, comprehend, and interpret documents

Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization

Ability to communicate to clients directly and effectively

Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use

Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines, call center phone system, and any other computer programs pertinent to performing job duties

Ability to add, subtract, multiply, and divide in all units of measure

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to solve challenging problems involving several variables in a standardized situation