Customer Service Representative – Mortgage Servicing jobs in United States
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Capital Management Services, LP · 1 month ago

Customer Service Representative – Mortgage Servicing

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$14/hr - $14/hr
date2+ years exp

Capital Management Services is one of the leading national providers of full-service and interim subservicing solutions in the mortgage industry. They are seeking a Customer Service Representative to assist homeowners with mortgage-related inquiries and issues, while maintaining customer satisfaction and promoting service excellence.

Financial Services

Responsibilities

Handle inbound and outbound calls in a high-volume call center environment
Assist homeowners with routine and complex issues regarding mortgage servicing
Explain processes related to escrow, taxes, and payment applications in a clear and supportive manner
Use an advanced telephony system to manage customer interactions
Accurately document all customer communications within internal platforms
Resolve inquiries using sound judgment, data analysis, and established procedures
Identify root causes of issues and provide effective solutions
Meet and exceed individual and team performance metrics
Escalate issues when appropriate and follow up through resolution
Act as a brand ambassador by delivering service aligned with company values and standards

Qualification

Mortgage servicing knowledgeCustomer service experienceAnalytical skillsCommunication skillsProblem-solving abilityAttention to detailOrganizational skills

Required

High school diploma or equivalent
Minimum of 2 years of call center or customer service experience (preferably in financial services or mortgage)
Strong verbal and written communication skills
Proven ability to manage high call volumes while maintaining accuracy and professionalism
Excellent attention to detail and organizational skills
Problem-solving ability with a focus on resolution and customer satisfaction

Preferred

Basic understanding of mortgage products

Benefits

Competitive compensation and benefits package.

Company

Capital Management Services, LP

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Capital Management Services, LP is a Nationally recognized industry leader in Accounts Receivable Management services.
dateFounded in 2000
location
Buffalo, New York, USA
people-size201-500 employees
web-link
http://cms-collect.com

Funding

Current Stage
Growth Stage

Leadership Team

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Rachael Weiss Small
Partner/Chief Executive Officer
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