Mambu · 2 weeks ago
Senior Technical Account Manager
Miami, FL
Full-time
Hybrid
Senior Level
5+ years expMambu is a leading SaaS cloud banking platform on a mission to make banking better for a billion people. The Senior Technical Account Manager will serve as a key technical partner for high-value customers, providing proactive guidance and ensuring optimal performance of the Mambu platform.
BankingFinancial ServicesFinTechLendingSaaSSoftware
Responsibilities
Act as the primary technical contact and trusted advisor for a portfolio of Mambu's strategic customers
Provide proactive technical guidance, architectural reviews, and best-practice recommendations related to Mambu's SaaS platform and APIs
Own the resolution of all critical and complex technical escalations, coordinating internally with Global Support, Product, and Engineering teams
Conduct regular Technical Health Checks (M/QTRs), performance reviews, and strategic planning sessions with the customer's technical teams
Serve as a crucial feedback loop to the P&E organization, capturing, documenting, and advocating for customer technical requirements and product feedback with clear articulation of the business impact
Provide dedicated support for key lifecycle events, including major migrations, go-lives, product upgrades, and performance/load testing
Identify opportunities for customers to unlock new use cases, adopt additional Mambu services, and drive the consumption of Professional Services hours
Monitor the customer's Mambu environment, including API call volumes, latency, and error rates, to identify and mitigate potential performance issues before they become critical
Able to travel outside of the U.S. for up to 15% of the year
Qualification
Required
5+ years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Architect, or senior technical support engineer within the B2B SaaS or Fintech industry
Proven experience managing and troubleshooting complex, multi-faceted technical issues under pressure, with familiarity in logging, monitoring, and debugging tools
Deep technical acumen in SaaS and cloud-native technologies, microservices architecture, and public APIs, including the ability to read and understand API integration code snippets
Strong familiarity with major cloud platforms (AWS, GCP, or Azure) and a solid grasp of microservices-based core banking platforms (experience with Mambu is a significant advantage)
Exceptional Spanish and English written and verbal communication skills with the capability to translate complex technical concepts for both engineering and executive audiences
A customer-centric mindset driven by customer outcomes, a natural inclination to build relationships, understand technical needs, and proactively advocate for success
Experience engaging early in the implementation lifecycle, participating in technical workshops, and providing guidance on best practices like API usage, data modeling, and security
Able to travel outside of the U.S. for up to 15% of the year
Benefits
Company Equity for All
Learning and Development Opportunities
Hybrid/Remote Working (Location Dependant)
30 Day Working Abroad
4 week Paid Sabbatical after 5 Years Service
Additional Benefits based on location
Company
Mambu
Mambu is the only true SaaS cloud core banking platform.
501-1000 employees
H1B Sponsorship
Mambu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2022 (1)
2021 (5)
Funding
Current Stage
Late StageTotal Funding
$448.32MKey Investors
EQTTCVBessemer Venture Partners
2021-12-09Series E· $265.4M
2021-01-07Series D· $134.96M
2019-02-18Series C· $33.93M
Leadership Team
Fernando Zandona
Chief Executive Officer
Mark Geneste
Chief Revenue Officer
Recent News
Fintech Hong Kong
2026-01-14
FF News | Fintech Finance
2025-12-03
2025-11-04
Company data provided by crunchbase