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BASF · 15 hours ago

Technical Service Specialist (BASF-Chemetall) (Bowling Green, KY)

Kentucky, United States

Full-time

Onsite

Mid Level

3+ years exp

BASF is a leading supplier of applied surface treatments worldwide, operating under the Chemetall brand. They are seeking a Technical Service Specialist to provide technical support, manage projects, and respond to customer needs in the Central KY area.

AgricultureChemicalIndustrial EngineeringManufacturingOil and GasProduct Research

Comp. & Benefits

No H1B

Responsibilities

Being the first in line for technical support with customers; providing in-depth technical service to key customers

Fostering a Safety mindset acting as a safety ambassador for your customers

Completing all required BASF compliance trainings, complete and pass all required technical training utilizing the BASF / Chemetall CL3 platform, in person live training and adjacent technical seminars

Training of plant personnel, line audits, startup of new processes, troubleshooting problems, continuous improvement, coordination of test work being done for the plant and participating in plant functions, such as system clean outs, team audit meetings, process analysis, and inventory management where necessary

Planning service visits with the purpose of bringing value to the customer (not just pinks and blues). The goal is to develop and strengthen relationships with key stakeholders

Communicating with a written service report utilizing clear purpose driven comments of action items and findings. Loading service reports Salesforce and notifying all key stakeholders

Participating in business reviews to continually reinforce our value proposition while keeping our customers out of the zone of indifference

Setting up each account with the proper process instructions for the chemical process supplied by BASF / Chemetall

Educating customers on proper handling of chemicals, reagents, and sample submission procedures

Assisting & facilitating the installation, troubleshooting and training of proper use of process equipment provided by BASF / Chemetall to the account

Looking for opportunities to add business whenever possible, to be done in concert with the Technical Sales Representative (our best leads come from our customers)

Qualification

Technical expertiseSurface treatment experienceTroubleshooting skillsChemistry knowledgeInventory managementRelationship managementBasic computer skillsAnalytical skillsCommunication

Required

Bachelors Degree in Chemistry of Chemical Engineering

Minimum of 3 years of technical experience with pretreatment, coatings, surface treatment, metalworking and adjacent industry applications

Ability to learn new skills and techniques associated with different product applications and chemical programs

Ability to work autonomously, perform job responsibilities, and make consequential decisions without the need for continual direct supervision

Understanding of the chemical process, knowledge of Manufacturing Plant operations and the importance of safety

Technical expertise regarding products, specifications, processes, operations, testing, and data collection

Strong troubleshooting, root cause analysis, and problem-solving skills and analytical experience for testing and technical evaluation

Strong inventory management/control and product ordering

Relationship management experience, building and strengthening relationships with customer's technical department

Excellent communication skills, both verbal and written

Basic computer skills (MS Office Products, Salesforce, etc.)

Ability to work collaboratively with internal and external teammates (BASF-Chemetall and customers) to execute established account strategy and achieve established goals

Ability to lift 50lbs and stand for long periods of time

Daily travel with occasional overnight travel within your territory