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ComOps - Strategy & Commercial Operations as a Service · 1 month ago

Freelance/Contract Consultant - Medallia DXA

United States

Contract

Remote

Mid, Senior Level

ComOps is a company that supports businesses in achieving excellence across various domains including customer experience and digital innovation. They are seeking an experienced freelance consultant with hands-on experience implementing Medallia Digital Experience Analytics (DXA) to support new clients primarily in hospitality and gaming.

Management Consulting

Responsibilities

Lead or support DXA (Decibel) implementations for new clients

Configure DXA features including (but not limited to):

Session replay

Heatmaps

Frustration / struggle signals

Form analytics

Funnels and behavioral analysis

Partner with client technical teams to validate tag placement, troubleshoot data capture issues, and ensure accurate and compliant data collection

Collaborate with ComOps CX and delivery teams to align DXA with broader Medallia programs

Assist with client enablement, documentation, and best-practice guidance

Support post-launch optimization and refinement as needed

Qualification

Medallia DXAWeb analyticsTag managementJavaScript data captureConsulting experienceCommunication skillsIndependent workCollaboration skills

Required

Hands-on, technical experience implementing Medallia DXA (Decibel)

Direct experience configuring DXA in production environments

Strong understanding of web analytics concepts

Experience with tag management (e.g., Google Tag Manager)

Experience with JavaScript-based data capture

Experience working with enterprise clients

Ability to work independently and communicate clearly with both technical and non-technical stakeholders

Preferred

Experience with broader Medallia Experience Cloud implementations

Background in hospitality or gaming

Familiarity with privacy, consent management, and digital compliance considerations

Experience working in a consulting or professional services environment

Company

ComOps - Strategy & Commercial Operations as a Service

Able to support strategy and tactical omni channel customer care (service and sales), revenue management, leisure sales, distribution, customer experience, digital innovation, and more.

Founded in 2021