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Chase · 3 weeks ago

Payments-Commercial Card-Early Engagement Relationship Manager-Vice President

8181 Communications Pkwy Bldg A, Plano, TX, 75024, US

Full-time

Onsite

Mid, Senior Level

$102K/yr - $165K/yr

5+ years exp

Chase is a financial services firm, and they are seeking a Vice President for their Payments-Commercial Card-Early Engagement Relationship Manager role. This position focuses on managing client relationships and ensuring a best-in-class experience for clients using their commercial card program, leveraging data-driven insights and building strong partnerships.

BankingFinancial Services

Responsibilities

Own the Commercial Card account relationship with a primary focus client experience, growth initiatives, and retention

Identify, plan, and implement payables strategies for growth and expansion, identify product cross sell opportunities and account retention

Act as a consultant for clients by learning their businesses and providing advanced monetization, working capital and efficiency strategies

Effectively communicating with C-Level executives and Senior level internal stakeholders

Partner with service and operations teams to resolve issues

Navigate multiple client-facing banking platforms and internal proprietary systems with ease

Demonstrate resiliency and adaptability in a fast-paced, innovative, and complex client environment

Think critically and exercise sound independent judgment

Demonstrate enthusiasm, resilience under stress, and a will-to-solution attitude, along with being results-oriented

Approach problems logically and with good judgment to ensure the appropriate outcome for clients and the firm, making appropriate decisions quickly and competently

Work effectively both independently and in a team environment

Qualification

Client Relationship ManagementCommercial Card productsFinancial acumenAnalytical skillsVirtual communicationProblem-solving skillsMicrosoft SuiteSalesforceZoomTeam collaboration

Required

5+ years of experience in Client Relationship Management, Payments, Treasury, or Commercial Card industry

Excellent virtual communication and presentation skills (Zoom, Teams)

Ability to work independently with little professional guidance

Strong financial acumen and analytical skills

Demonstrated ability to deliver an exceptional client experience with measurable results

Proven ability to proactively build relationships and trust with clients

Experience in successfully managing multiple complex and highly visible large client relationships concurrently, which includes directly interacting with C-level clients and executive-level internal stakeholders

Demonstrated resiliency and adaptability in a fast-paced and often complex client environment

Strong problem-solving and decision-making skills, with the ability to approach problems logically and with good judgment

Strong client focus with the ability to learn a client's business to identify optimal payment and efficiency practices

Strong understanding of commercial card payment products, client accounting systems, ERPs, and the ability to articulate bank integrations through sFTPs and APIs