Guideline · 1 month ago
Senior Billing Analyst
Hybrid Remote
Full-time
Hybrid
Mid, Senior Level
3+ years expGuideline is a high-growth company at the cutting edge of data, AI, and media, empowering marketers to make smarter decisions. The Senior Billing & Collections Analyst will own end-to-end subscription billing, ensuring accuracy and delivering a best-in-class customer billing experience while collaborating with various teams.
Internet
Responsibilities
Own end-to-end customer billing, including invoice generation, validation, and delivery across multiple currencies
Manage monthly billing cycles for subscription and usage-based invoicing
Submit invoices through customer AP portals and ensure timely and accurate invoice distribution
Maintain billing schedules, contract updates, and customer details in NetSuite SuiteBilling
Respond to customer billing inquiries and resolve discrepancies or disputes efficiently
Partner with Sales and Customer Success on billing setup, changes, renewals, and customer communication
Monitor AR aging and proactively manage collections activities
Conduct weekly AR aging reviews and identify trends or risks
Utilize automated dunning processes and conduct direct outreach when necessary
Communicate with customers regarding overdue balances, remittances, and payment plans
Support month-end close activities related to AR and bad debt considerations
Analyze billing and collections data to identify discrepancies or opportunities for process improvement
Reconcile billing data between NetSuite, Salesforce, and internal systems
Validate usage data, billing logic, and usage-based charges
Maintain accurate customer, contract, and billing master data across systems
Provide documentation and support for internal audits and financial reporting needs
Work extensively with NetSuite SuiteBilling and ARM, Salesforce, and Excel/Sheets
Support enhancements to quote-to-cash workflows and system integrations
Take ownership of scheduled and off-cycle bill runs, including invoices for newly closed deals
Qualification
Required
3-5 years of experience in Billing, Accounts Receivable, Revenue Operations, or related Finance roles (SaaS or recurring billing experience strongly preferred)
Strong understanding of subscription billing and usage-based billing processes within a SaaS environment
Hands-on experience with billing systems, ideally NetSuite SuiteBilling or equivalent platforms
Advanced proficiency in Excel/Google Sheets (pivot tables, lookups, complex formulas)
Excellent written and verbal communication skills with confidence engaging directly with customers
High attention to detail with strong organizational and analytical skills
Ability to work independently and manage competing priorities in a fast-paced environment
Benefits
Health, dental, life, and disability insurance
RRSP with company match
Paid time off and parental leave
Teledoc Health services
Employee recognition and referral bonuses
Company
Guideline
At Guideline, we're defining the future of how the world buys and sells media.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Levine
VP, Strategic Partnerships and Sell-Side Sales
Todd Koons
VP, Partnerships
Company data provided by crunchbase