Yeo & Yeo HR Advisory Solutions (Amy Cell Talent) · 1 month ago
Operations Manager
Ann Arbor, MI
Full-time
Onsite
Mid LevelYeo & Yeo HR Advisory Solutions is a nonprofit mentoring agency dedicated to ending generational poverty through empowering young women. As an Operations Manager, you will strengthen systems and daily operations for high-quality programming, support staff and youth engagement, and ensure compliance and effective communication across multiple sites.
EmploymentHuman ResourcesRecruitingStaffing Agency
Responsibilities
Visit program sites regularly to observe session flow, facilitation quality, readiness, and overall participant engagement
Determine reasons that attendance targets are not met, work closely with all Program Coordinators, create action plans for all 35 sites, and create a sustainable follow-up system
Work with the Program Director and Executive Director to create a more measurement-based organization
Ensure that spaces, materials, and logistics are consistently prepared to support high-quality programming
Support youth engagement and retention by evaluating reminder outreach, follow-ups, and engagement-boosting communication
Support staff with workflow expectations for documentation and follow-through
Identify gaps or inconsistencies and work with staff to strengthen compliance
Brainstorm opportunities to improve application compliance and mid-year enrollment
Partner with Operations, Leadership, and Data staff to maintain a strong data system
Support internal communication by sharing updates, expectations, and process changes across sites
Create Gantt charts (or other related logistical programs) to keep staff and management more organized, and to prevent surprises during the year
Ensure consistency in HR-adjacent processes and maintain organized, compliant operational records
Develop and support training that strengthens staff capacity in internal processes, documentation, and operational skills
Work with the Program Director, HR support, and pro-bono attorney to ensure that HR policies are current and applicable
Qualification
Required
Bachelor's degree required
Experience in project, program, or operations management within a youth serving nonprofit or educational setting
Outstanding listening skills and an ability to communicate recommendations with insight and grace
Ability to support others with empathy and professionalism, even during times of crisis
Preferred
Master's degree preferred in Business, Social Work, Education, Human Services, Youth Development, or a related field, OR an equivalent combination of education and experience
Experience with documentation systems, attendance tracking, data integrity, or operational workflows strongly preferred
Benefits
Generous paid time off and holidays
Agency summer shutdown week
Bereavement policy
Maternity policy
BCN PCP Focus HMO health insurance
Dental insurance
Short- and long-term disability
Life insurance
Mileage reimbursement
Professional development
Professional committee opportunities
Employee recognition and rewards
Weekly supervision
Social work licensing supervision
Training for new supervisors
Company
Yeo & Yeo HR Advisory Solutions (Amy Cell Talent)
Yeo & Yeo HR Advisory Solutions provides tailored HR and talent acquisition strategies that empower organizations to thrive.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2025-01-01Acquired
Company data provided by crunchbase