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PPC Flex · 4 days ago

Customer Service Specialist

Payson, UT

Full-time

Hybrid

Entry Level

$21/hr - $24/hr

2+ years exp

PPC Flex is a company focused on customer service excellence, and they are seeking a Customer Account Specialist to manage customer orders and support sales. The role involves collaborating with sales, processing orders, and ensuring customer satisfaction through effective communication and problem-solving.

ManufacturingPackaging Services

Responsibilities

Partners with Sales to create new customer items; use PLS form to create items in Radius

Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs)

Delivers complete, accurate, and timely sales order details to support internal order processing

Review open order reports daily and drives communication-advising customers on change in dates

Create shipping release with a high level of accuracy; to achieve on time delivery

Manage expedited shipments as necessary, with required management approval

Create expedited sales order requests with scheduling as needed

Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience

Add, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements

Leverage Salesforce CRM to collect insights into customer expectations. Along with capture interactions via service calls, successes, and problems to drive ongoing improvements

Liaise as needed with cross-functional internal teams (including Pre-media, Engineering, Supply Chain, Scheduling, Quality, Production and Shipping) to improve the entire customer experience

Escalate internal systematic/process concerns until final solution/resolution is provided to customer

Maintain product awareness- technical understanding of our products/processes

Process and manage non-conformances with internal and external customers

Provide samples to customers

Attain pricing or price lists on existing items as needed

May require light travel to internal meetings or customer meetings

Qualification

Salesforce CRMCustomer service experienceCommunication skillsProblem-solvingTeamwork

Required

Exceptional customer-facing communication skills; excellent listening skills

Action-oriented, assertive, and diplomatic

This position requires an individual who enjoys working with a sense of urgency and creative problem-solving

Thrives on challenges

Attitude- friendly, patient, positive

Values teamwork and supports team environment

Must be able to work during the hours between 8 a.m. and 5 p.m

Must be capable and willing to work more than a normal workweek with notice, as outlined in the Personnel Handbook, as work level demands dictate

Must be able to distinguish and ensure accuracy of work in a fast-paced production environment

Must be able to identify, prioritize, and meet multiple expectations for area of responsibility

Must have the physical dexterity to bend, stand, flex, and reach as the position dictates

Must be able to use the Company's software efficiently and effectively

Must travel as required; overnight travel may be required

Preferred

College degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment

Company

PPC Flex

Based in Buffalo Grove, Illinois, PPC Flexible Packaging is a leading provider of cleanroom and consumer packaging for the healthcare, snack, organic, “better-for-you,”produce and horticulture markets.

Founded in 1968

Buffalo Grove, Illinois, USA

1001-5000 employees