San Diego County Credit Union · 1 day ago
Technical Support Specialist I
Mesa, AZ
Full-time
Onsite
Entry Level
$27/hr - $35/hr
2+ years expSan Diego County Credit Union is seeking a Technical Support Specialist I to provide front line service desk support. The role involves resolving IT service desk requests, providing technical support to various departments, and ensuring excellent customer service.
BankingCustomer ServiceNon Profit
Responsibilities
Receive, process, and resolve IT service desk requests
Provide technical support to all departments and branches
Provide excellent Customer Service and support for trouble desk issues
Escalate service desk requests and provide status updates to users
Install and Support PC’s, phones, and other equipment
Install and configure software applications
Adds/moves/changes to user accounts in Active Directory and other applications
Troubleshoot computer hardware and software
Troubleshoot Email and Mobile Devices
Basic printer configuration and support
Assist with initial configuration of new equipment & software
Install and configure software applications utilizing endpoint management solution
Active Directory triage/troubleshooting
Telecom duties include system administration tasks such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures
Perform other duties as assigned
Occasional travel
Qualification
Required
Associates degree or equivalent work experience
A+ certification or 2 additional years of relevant work experience; or 2 years of internal SDCCU member facing experience may be considered
2 years of experience supporting PC systems, hardware and software, in a professional capacity
Enterprise level competency with Microsoft Windows, Office and Outlook
Basic knowledge of Networking, Desktop and/or Laptop imaging
Working knowledge of Active Directory
Professional and effective interaction, verbal and written communication skills
Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines
Track record of applying critical thinking and effective problem-solving skills
Preferred
Prior experience with service desk ticketing systems preferred
Win10, Win11, and virtual desktop familiarity preferred
Office 2016, 2019, O365 familiarity preferred
Zoom and MS Teams familiarity preferred
Company
San Diego County Credit Union
San Diego County Credit Union is a not-for-profit credit union wholly owned and operated by its members.
501-1000 employees
H1B Sponsorship
San Diego County Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Celeste Reber
Executive Assistant To Chief Executive Officer
Recent News
Orange County Business Journal
2025-08-06
2025-04-18
Company data provided by crunchbase