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Twenty-Nine Palms Band of Mission Indians · 15 hours ago

Director Information Systems

Coachella, CA

Full-time

Onsite

Director/Executive

10+ years exp

The Twenty-Nine Palms Band of Mission Indians is seeking a Director of Information Systems to oversee all IT operations and ensure the delivery of a Five Star Experience to guests and team members. This role involves managing vendor relationships, developing departmental policies, and ensuring compliance with internal control standards while fostering a positive work environment.

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Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement

Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive Seamless, Personalized and Valued

Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations

Develop, document and maintain procedures for processes related to system usage and configuration

Maintains the confidentiality of IT systems, their applications and employees

Manage vendor relationships with the software/hardware providers

Assist with the implementation of a comprehensive and ongoing release management and planning effort

Identify system misconfigurations and system misuse and recommend steps to resolve

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Speak effectively before groups of customers or employees of organization

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Manage effectively problems involving several concrete variables in standardized situations

Maintain excellent communications with all Directors and Managers

Develops and implements approved departmental policies and procedures

Responsible for all necessary record keeping

Comprehensive understanding of forecasting, budgeting, scheduling, productivity, inventory controls (if applicable), P&L analysis, and cost controls

Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures

Prepare necessary data for the budget in area of responsibility; project annual costs and monitor actual results; take corrective action where necessary

Keep abreast of competitive changes including industry trends and local competitive set

Develop, maintain and nurture a positive work environment

Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity

Coordinate and supervise training, assignments, and development of subordinates

Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS)

Present a positive image of the Tribal organization to its guests and vendors and to assist them as required

Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment

Able to make difficult decision in a fair and honest manner

Strong verbal and written communication skills

Perform any other duties that may be assigned from time to time

Qualification

IT Information SystemsSupervisory/Management experienceVendor managementBudgetingForecastingPolicy developmentCustomer serviceCommunication skillsTeam leadershipProblem-solving