Hocking College · 1 month ago
Director, Application Services
Nelsonville, OH
Full-time
Onsite
Director/Executive
8+ years expEllucian is a global market leader in education technology, partnering with over 2,800 customers worldwide. The Director, Application Services is responsible for driving enterprise application management strategy at Hocking College, focusing on delivery excellence and strategic alignment with client goals.
Higher Education
Responsibilities
Lead the application management, continuous improvement, and strategic alignment of key customer initiatives to clearly demonstrate customer ROI
Manage a blended team of direct reports and matrixed team members to achieve customer outcomes as assigned per program
Delivery on all responsibilities defined in the contract SOW
Assist CIO with leadership functions and site coverage
Define and promote best-in-class delivery practices, ensuring alignment with customer key objectives as well as EMS organizational goals and industry benchmarks
Conduct delivery assessments to identify gaps, inefficiencies, and opportunities for improvement in service delivery and client outcomes against standard delivery practices
Drive a culture of continuous improvement leveraging performance data and client feedback
Collaborate with cross-functional teams to standardize delivery processes, enhance quality assurance, and ensure repeatable, scalable success across client sites
Serve as a strategic advisor to internal and client leadership, providing insights into delivery performance, risk areas, and improvement initiatives
Establish and maintain delivery KPIs and metrics dashboards to monitor progress, highlight trends, and support data-driven decision-making
Champion knowledge sharing and process documentation, ensuring delivery teams are equipped with the tools, templates, and guidance needed for consistent execution
Qualification
Required
8+ years of operational technology delivery with a focus on standards adoption
Working experience with administrative and/or academic application development and management in the higher education environment
Excellent communication and interpersonal skills
Strong analytical, communication, and stakeholder management skills
Ability to thrive in a dynamic, fast-paced environment with competing priorities
Willingness and ability to travel as required by project demands
Preferred
Experience with Ellucian Colleague, or other higher education ERP systems is a plus
Benefits
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities
Company
Hocking College
Hocking College is a school in Nelsonville.
501-1000 employees
H1B Sponsorship
Hocking College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Jacqueline Hagerott
VP, Student Affairs & Campus/Community Relations | Interim Chief Academic Officer | Ombudsman
Amanda Lemke, MBA
Workforce & Community Partnership Specialist
Recent News
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2024-12-16
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2024-12-13
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