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ATS Corporation · 1 day ago

Spare Parts Specialist

Rolling Meadows, IL

Full-time

Onsite

Entry Level

$65K/yr - $75K/yr

2+ years exp

ATS Corporation is a leader in automation solutions, and they are seeking a Spare Parts Specialist to drive spares sales and enhance customer experience. The role involves quoting spares, managing opportunities, and interfacing with customers and internal teams to fulfill requests and improve sales performance.

Industrial Automation

Responsibilities

Drive exceptional brand and buying experiences for all customers across multiple service touchpoints - both digital and physical

Help implement and drive key performance indicators (KPIs) that drive front-end success in spares proposal on time delivery (OTD), capture rate and bookings at various customer touchpoints that impact the customer experience

Support the data collection, reporting and analytics for key metrics within the service department

Provide support to Service Technicians, Project Manager and Account Managers

Understands the importance of maintaining the customer relationship management (CRM) system (Salesforce), leveraging it to manage customer relationships and opportunities

Support generation of new quotes and order fulfillment to ATS LSS Chicago standard and approval policies

Support service request ticket management to successful closure

Contact external and internal customers to respond to inquiries or to notify them of updates related to spares proposals and open spares orders

Identify customer service issues and work with designated departments to drive to resolution

Builds and maintain strong customer relationships

Maintain International Standardization Organization (ISO) standards

Some off-hour availability may be required

Full compliance with the terms and conditions within the employee signed work from home policy

Comply with all ATS Company policies

Other duties as assigned

Work in compliance with ATS Health, Safety, and Environmental procedures

Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through Lockout-Tagout (LOTO)methods

Actively pursue a duty to act where any unsafe conditions or unsafe acts are witnessed

Report any unsafe conditions or unsafe acts to your leader

Escalate any unsafe conditions or unsafe acts which leaders do not address to the General Manager (GM)

Report any defect in any equipment or protective device

Ensure that the required personal protective equipment (PPE) is used for the assigned task

Complete all required Health, Safety, and Environmental training

Report any accidents/incidents, including near misses, to your supervisor

Assist in investigating any accidents/incidents or near misses if requested

Refrain from engaging in any unruly conduct

Ensure that equipment, materials and protective devices are functioning in a safe manner

Ensure that employees are working in accordance with divisional health and safety procedures

Do not report to work onsite at a customer’s site, or travel on behalf of ATS when feeling ill. Contact your leader immediately

Conform to all pandemic requirements identified by regulating authorities and ATS leadership during pandemic situations such as social or physical distancing and various PPE requirements

You are responsible for yourself relative to sanitizing your environmental footprint, for example:

Sanitize after use of any common or shared use item within the facility

Properly dispose of any witnessed trash or rubbish within the facility to the proper receptacle regardless of the source – use of PPE is recommended for anything potentially determined to be a biohazard

Properly dispose of liquids to prevent improper contaminants into the drain and surrounding water systems

Smoke/vape only in designated areas – NOT within 15’ of any door

Qualification

Customer service experienceCRM software (Salesforce)Technical field experienceData entry softwareMultitaskingMS Office OutlookMS Office ExcelMS Office WordVerbal communicationWritten communicationAttention to detailInterpersonal skillsTime management

Required

High school diploma or equivalency

Minimum 2 years of customer service-related experience in technical field required

Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills

Ability to work independently, multitask and manage one's time

Ability to accurately document and record customer/client information

Previous experience with computer applications such as MS Outlook, Excel, Word and data entry software

Preferred

Previous experience with customer relationship management (CRM) software such as Salesforce is a plus

Benefits

Competitive compensation package

Comprehensive benefits (including health, dental vision and employee assistance program)

Employee Stock Purchase Plan Eligibility

401k with employer match

Tuition reimbursement

Wellness reimbursement

Paid time off

Annual paid volunteer day off

Fully climate-controlled environment

Professional growth opportunities

And more!

Company

ATS Corporation

Glassdoor3.8

HELPING ADVANCE THE FUTURE ATS is an industry leader in planning, designing, building, commissioning and servicing automated manufacturing and assembly systems — including automation products and test solutions — for a broadly-diversified base of customers.

Founded in 1978

Cambridge, ON, CA

5001-10000 employees