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TRIARC TANK · 3 weeks ago

Information Technology Support Specialist

DFW Metroplex

Part-time

Hybrid

New Grad, Entry Level

$26/hr - $29/hr

0+ years exp

TRIAC Tank is a leading manufacturer of industrial tanks, recognized for engineering excellence and customer-focused solutions. The IT Support Specialist will serve as the first line of tech support for end users and help maintain the ERP and infrastructure stack, focusing on troubleshooting and support tasks.

IndustrialIndustrial ManufacturingManufacturing

Responsibilities

Respond to and resolve incidents and service requests via ticketing systems (SLAs)

Provide day-to-day support for ERP platforms, user accounts, role/access issues, basic configuration support, and first-pass troubleshooting

Support infrastructure components: Windows, Azure, virtualization, storage, backups, basic network troubleshooting, and cloud services integration

Monitor system/instance health, escalate incidents to engineering/ERP functional teams when needed

Work with vendors and internal teams to coordinate fixes, escalations, and system changes

Qualification

ERP systemsTroubleshootingCloud platformsTicketing systemsBilingual (Spanish/English)Customer serviceWritten communicationVerbal communication

Required

Bachelor's degree in information technology, Computer Science, or equivalent practical experience- or a technical certificate (e.g., Google IT Support Professional Certificate), plus demonstratable hands-on support experience

Bilingual in Spanish and English is a must

0-2 years' experience in IT helpdesk, support, or systems administration

Basic cloud platform exposure (AWS, GCP, or Azure)

Familiarity with one or more ERP systems (user support, basics of modules, workflows, or coursework)

Experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.)

Strong troubleshooting, written/verbal communication, and customer-service orientation