YER USA ยท 4 weeks ago
Customer Service Specialist: Field Service Coordinator
Norcross, GA
Full-time
Onsite
New Grad, Entry LevelYER USA is a well-established international technology company specializing in high-precision inspection and quality assurance systems for the plastics and packaging manufacturing industry. The Customer Service Specialist plays a critical role in supporting field service operations by coordinating service-related activities and ensuring efficient execution of service visits across multiple regions.
Staffing & Recruiting
Hiring Manager
Tamar Papuashvili-Epstein
Responsibilities
Serve as the primary customer contact for field service scheduling and coordination
Plan and schedule Field Service Technician (FST) visits across multiple regions
Confirm customer timelines, gather required information, and prepare service punch lists
Track service parts, documentation, and open action items from prior service visits
Coordinate and support service tests, installations, and follow-up activities
Maintain accurate service records and ensure all service visits are properly documented
Collaborate closely with the Service Manager, technical teams, and field personnel
Ensure service activities are executed efficiently and aligned with customer expectations
Qualification
Required
Associate's or Bachelor's degree in Business Administration, Operations, or related field, or equivalent experience
Experience in customer service, service coordination, or field service support
Prior experience scheduling technicians or supporting field service or operations teams
Strong organizational and multitasking skills in a fast-paced environment
Excellent written and verbal communication skills
Strong typing, data entry, and administrative skills
Customer-focused mindset with attention to detail
Preferred
Experience supporting capital equipment, industrial machinery, automation, or manufacturing environments
Basic technical understanding of industrial equipment or service processes
Familiarity with field installations, service operations, or technical support workflows
Experience working with ERP, CRM, or service management systems
Multilingual skills a plus (especially Spanish or Portuguese)
Benefits
Excellent benefits program
Company
YER USA
YER USA is a recruitment firm specializing in helping European companies hire top talent in the U.S.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Addie Wetzels
CEO
Company data provided by crunchbase