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Nordic Global · 20 hours ago

Desk Side Analyst (Youngstown, OH)

Youngstown, OH

Full-time

Onsite

Mid Level

3+ years exp

Nordic Global is committed to creating an inclusive environment for all employees and applicants. The Desk Side Analyst is responsible for delivering IT services, managing hardware repairs, and ensuring timely support for technology needs.

Information ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Manage/repair all technology hardware including but not limited to computers, printers, and scanners

Maintain accurate hardware production inventories and spare stock

Troubleshooting some software as needed

Adheres to all documented processes

Travel to off-sites to provide the same level of support as the main campus assignment

Assist with project assignments to implement new technologies or hardware

Provide on-call and project support as needed

Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment

Qualification

Technical troubleshootingHardware maintenanceCommunication skillsProblem-solving skillsSelf-managementTeamworkDecision-making

Required

Demonstrate a deep understanding of the technical environment and its business return

Strong communications; written and oral

Have the necessary communication and interpersonal skills to interact with clients at all levels

Can keep up to date with technology as it develops and inform their clients of the potential impact

Be self-managing and capable of prioritizing workload based on client requirements

The ability to work under pressure within a team and the ability to multitask are important attributes for this role

The candidate will have good problem-solving skills and be highly motivated

He/she will be required to work on own initiative and must therefore possess good decision-making skills

Maintain a clean and orderly work environment

The candidate will need to be able to take direction from leads and react to downtimes in the environment

Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements

Bachelor's degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience

Company

Nordic Global

Nordic Global is an information technology company.

Founded in 2010

Louisville, Kentucky, USA

1001-5000 employees

https://www.nordicglobal.com

H1B Sponsorship

Nordic Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (10)

2023 (1)

2022 (3)