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University of Utah Health · 1 week ago

Health Plans Customer Service Advocate

Salt Lake City, UT

Full-time

Onsite

Entry Level

1+ years exp

University of Utah Health is an integrated academic healthcare system dedicated to enhancing health and well-being through patient care, research, and education. The Health Plans Customer Service Advocate is responsible for providing exceptional customer service to members and providers, ensuring accurate information and resolving inquiries efficiently.

Health CareHigher EducationTechnical SupportTraining

Responsibilities

Supports and promotes UUHP's mission, vision, values, and goals

Contributes to positive and productive team environment

Maintains accountability for customer service performance expectations

Explains adjudication of claims for allocation of deductibles, co-pays, co-insurance maximums and provider reimbursements

Provides prompt customer service to members, providers, billing departments and other insurance companies regarding claims, benefits and eligibility, provider network status, and any other related insurance inquiries

Documents phone calls in system and follows up on issues if needed

Resolves problems resulting from claim adjudication and customer service phone calls

May monitor and answer customer service inquires via email

Qualification

Customer ServiceComputer CompetencyProblem SolvingCommunication SkillsTeamworkTime ManagementDetail Oriented

Required

One year of experience in Customer Service

Ability to perform the essential functions of the job as outlined above

Demonstrated skills in customer service

Ability to work effectively, independently, and as part of a team

Strong organization, time management and project management skills and multi-tasking abilities

Detail oriented with problem-solving abilities

Demonstrated strong communication skills

Demonstrated strong computer competency in navigating multiple programs and resources as well as typing

Company

University of Utah Health

Glassdoor3.9

University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting.

Founded in 1965

Salt Lake City, Utah, USA

10001+ employees