RapidSOS · 2 weeks ago
Product Operations Manager, Innovation
United States
Full-time
Remote
Senior Level
$140K/yr - $155K/yr
5+ years expRapidSOS is an intelligent safety platform committed to using technology to enhance public safety. The Product Operations Manager will design and implement operational workflows, leveraging AI and automation to improve efficiency and drive measurable business outcomes.
Artificial Intelligence (AI)Mobile AppsPublic Safety
Responsibilities
Conduct deep-dive analyses (current-state mapping) of Product Operations, Engineering, Product, and Implementation workflows to quantify toil, friction, and bottleneck costs
Design, implement, and test the future-state, AI-first architecture to drive maximum efficiency and unlock new levels of operational innovation
Identify, define, champion, and help implement practical use cases for AI and automation (e.g., automated data validation, guided configuration, documentation generation) that directly reduce the team's manual burden and backlog
Establish the baseline for key performance indicators (KPIs) like Cost of Service, Time-to-Value (TTV), and Implementation Toil Hours. Define the expected Return on Investment (ROI) for all proposed process changes and obsessively track realized gains
Partner with leadership across Engineering, Product Management, and Customer Success to translate new process designs into concrete technical requirements, secure resource alignment, and ensure organization-wide adoption
Design standardized, repeatable, and data-informed processes for product readiness, knowledge transfer, and customer support handoffs to ensure product success post-launch
Qualification
Required
5+ years in a strategic role focused on process design or Product Operations/Strategy, preferably within a high-growth SaaS environment
Proven track record of successfully mapping, optimizing, and deploying complex, multi-stakeholder workflows that resulted in quantifiable operational savings
Strong understanding of current AI capabilities and experience in applying them to process automation, knowledge management, and data handling in a business context
Demonstrable experience connecting process improvements directly to financial or business outcomes (e.g., cost avoidance, revenue acceleration)
Exceptional ability to build consensus and drive organizational change across cross-functional teams, effectively influencing stakeholders at all levels
Drive to solve problems at the root level, not just treat symptoms
A decisive, proactive approach to work with a focus on delivering tangible results against high-impact goals
Highly self-motivated; ability to adapt and learn quickly in a fast-paced environment with a strong sense of ownership
Ability and willingness to collaborate in-person quarterly, or as needed
Benefits
Competitive salary and benefits and equity participation
A dynamic, flexible and fun start-up work environment with a highly talented team
This role will also be eligible to receive equity options.
Company
RapidSOS
RapidSOS is an intelligent safety platform that connects devices, apps, and sensors for safety agents.
201-500 employees
H1B Sponsorship
RapidSOS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$455.73MKey Investors
Apax PartnersBlackRockNightDragon
2025-11-19Series D· $100M
2024-03-05Series C· $75M
2022-09-28Series C· $75M
Leadership Team
Michael Martin
CEO
Recent News
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2025-12-15
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2025-12-11
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2025-12-10
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