Podium · 3 weeks ago
Integration Support Specialist
Lehi, Utah
Full-time
Onsite
Entry Level
1+ years expPodium is a company focused on providing a comprehensive platform for local businesses, recognized for its innovative approach. The Integration Support Specialist will troubleshoot and resolve integration issues, ensuring clients see value in Podium's services while maintaining high-quality documentation and communication with clients and internal teams.
CollaborationConsumer ReviewsMessagingSaaSSoftware
Responsibilities
You will support our clients and internal teams
Troubleshoot & resolve challenging integration issues, ensuring customers can easily see value with Podium
You will serve as an integrations expert across Podium and share customer needs for workflows to continually improve the integrations we offer
You will maintain high-quality troubleshooting documentation of the integrations that we support
You will be an expert in Podium’s public APIs and SFTP experience
Maintain a high level of communication with our clients and internal teams keeping them informed during the resolution process
Reading and interpreting technical documentation for various API’s, both internal and external
Qualification
Required
1 year of prior experience setting up software or following technical operating procedures
Experience using API's and SFTP's with proficiency in authentication methods
Experience with various tools such as Datadog, Kibana, Zapier, Tray.io, and Jira
Experience using Postman to interact with API's as well as experience executing command line scripts to initiate on-premise integrations
Demonstrated over-achievement in managing a large work queue
A base understanding of SQL and being able to write queries for debugging purposes
Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
Benefits
Work in this building in Lehi, UT 5 days a week
Open and transparent culture
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan with competitive company matching
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center, subsidized for employees
Company
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
1001-5000 employees
H1B Sponsorship
Podium has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (3)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$422.65MKey Investors
Y Combinator Continuity FundIVPAlbum VC
2022-10-31Series Unknown
2021-11-15Series D· $201M
2020-04-07Series C· $125M
Leadership Team
Eric Rea
Co-founder & CEO
Dennis Steele
Co-Founder
Recent News
2025-11-25
2025-11-19
Company data provided by crunchbase