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Jack Henry · 3 weeks ago

Technical Support Representative III: Banking & Credit Union OnBoard Deposits

United States

Full-time

Remote

Mid Level

4+ years exp

Jack Henry is a technology company focused on redefining how community banks and credit unions connect with their customers. The Technical Support Representative III provides product support for OnBoard Deposits, resolving customer issues and enhancing the customer relationship with Jack Henry.

BankingEnterprise SoftwareFinancial Services

No H1B

Responsibilities

Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem

Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades

Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions

Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level

Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue

Participates in training programs to continuously improve product knowledge and service skills

May assist in training new employees or serve as go-to person for team members

May perform other job duties as assigned

Qualification

Deposits experienceAccount opening experienceJack Henry products knowledgeCustomer service skillsTroubleshooting skills

Required

Minimum of 4 years' experience in deposits and account opening experience within a bank or credit union

Preferred

Knowledge and experience of Jack Henry products

Benefits

Comprehensive benefits designed to support your physical, mental, and financial health

Company

Jack Henry

Glassdoor3.8

Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.

Founded in 1976

Monett, Missouri, USA

5001-10000 employees