OEC · 1 month ago
Associate Field Performance Coach - Chicago, IL, Atlanta, GA, and Tampa, FL Markets
Chicago, IL
Full-time
Hybrid
Entry Level
1+ years expOEC provides software solutions for the automotive parts and repair industry, aiming to enhance the buying and selling process for professionals in this field. The Associate Field Performance Coach will work directly with dealership customers to promote OEC technologies and increase parts sales through performance coaching and onsite visits.
ComputerE-CommerceSoftware
Responsibilities
Calls on dealerships to ensure OEC product performance is being optimized through business process consultation, training/education, and data analysis and review. Ensures customer satisfaction to maintain product subscription levels
Coaches dealerships and their staff in utilizing OEC solutions and creating targeted selling approaches to increase sales volume to current customer base. Coaches outside sales personnel on their overall customer approach
Works closely with dealerships to build cohesive team environments focused on selling more parts
Partners with automaker field staff to increase overall awareness of how OEC technologies and solutions help dealers sell more parts
Executes and tracks fee-based field engagements as sold by Customer Success and Direct Sales, meeting or exceeding expectations outlined in services agreement; provides recap and outlines next steps to dealer at conclusion of each engagement
Creates and analyzes reporting through internal OEC sources; identifies market/dealer trends and understands market conditions driving results; shares analysis with management for continuous improvement strategies
Implements action plans including weekly market visits based on usage data to improve dealer performance/satisfaction of OEC solutions and to optimize parts sales within dealerships
Manages various projects and requests relating to increasing value of OEC technology such as pilot programs, dealer meetings, industry forums or supporting dealer events
Partners with Customer Success team members to coordinate activities in the field, identifying areas of opportunity for future field support, as well as relaying follow up action items post market visit in a timely manner. Supports revenue generating initiatives as needed within territory through partnership with Direct Sales and National Accounts
Utilizes and enhances functionality of OEC’s CRM (Microsoft Dynamics) to maintain complete call records and valid customer/account information as well as sales leads, which support increased product usage/sales goals
Qualification
Required
An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline is preferred
At least 1 year of account management or consultative sales experience in a market-driven environment with a customer-oriented background
Proven results-oriented background with the drive to produce quantifiable results
Is assertive and takes initiative; is a self-starter
Able to build and maintain effective customer relationships
Strong organizational abilities
Excellent written and verbal communication and presentation skills
Able to explain technical concepts to non-technical individuals
Frequent travel throughout the U.S. by car and plane is required for this position (at least 75% of scheduled work time) and may vary based on business needs
Company
OEC
Playing our part right from the start.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-11Acquired
2016-06-01Debt Financing
Leadership Team
Patrick C. Brown
Chief Executive Officer
Ike Herman
Executive Vice President Corporate Development, M&A, & Strategy
Recent News
2025-11-12
Company data provided by crunchbase