Franklin Group · 3 weeks ago
Senior Community Manager- The Bixby & Harlow Navy Yard
Washington, DC
Full-time
Hybrid
Mid, Senior Level
3+ years expFranklin Group is a company that focuses on community management, and they are seeking a Senior Community Manager to oversee the operational and financial aspects of a community. This role involves managing personnel, leasing, collections, resident services, and ensuring compliance with laws and company policies.
Property DevelopmentProperty ManagementReal EstateService Industry
Responsibilities
Operating the community within the financial guidelines and approved budget
Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5-day notices (Pay or Quits) and evictions
Required to work one weekend a month. Preferably the first weekend of the month
Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move-out
Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping
Knowledge of Fair Housing Laws
Responsible for the interviewing, hiring and on-boarding all community team members. Order maintenance uniforms and ID badges
Responsible for ensuring a professional appearance and behavior at all times for self and community team members
Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the office staff
Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of the Company ensuring that all personnel in all departments are operating within those regulations
Responsible for the leasing of the community through supervision of the office and leasing personnel ensuring that all sales techniques and methods required by the company are being used effectively and in a professional manner
Approve and submit all invoices for payment through Nexus
Responsible for ensuring that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner
Responsible for generating and analyzing various reports, i.e., Leasing Trends, Financial Performance and Projections and Occupancy Verifications
Responsible for implementing, designing and maintaining a resident retention program, i.e., resident referral program or social activities
Responsible for ensuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times
Responsible for reporting any unusual extraordinary circumstances regarding the residents or the community
Responsible for seeking educational opportunities and self-improvement for personal growth and development
Directly supervises one or more team members in the office and/or maintenance teams. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training team members; planning, assigning and directing work; appraising performance, rewarding and disciplining team members; addressing complaints and resolving problems
Qualification
Required
Tax credit experience highly preferred
High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to prepare reports and business correspondence
Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public
Ability to effectively present information in one-on-one and small group situations to customers, clients and other team members of the organization
Experience in managing diverse workforce
Ability to manage conflict, provide direction, and drive business results by managing the performance off staff members
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and apply to practical situations
Ability to work with mathematical concepts such as probability and statistical inference
Ability to analyze basic operating statements and identify unusual operating trends, ratios and variances
Ability to make and implement decisions under conditions of risk and/or uncertainty
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
The Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended for this position
Fair Housing must be completed within 1 day of hire
Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire
Company
Franklin Group
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501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Taylor Franklin
Chief Executive Officer
Wendell Franklin
Chairman- CEO
Recent News
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