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Coastal Sunbelt Produce · 17 hours ago

Customer Service Representative III

Laurel, MD

Full-time

Onsite

Entry, Mid Level

2+ years exp

Coastal Sunbelt Produce is seeking a Customer Service Representative III to provide direct support to sales colleagues and customers. The role focuses on assisting customers with inquiries, resolving concerns, and delivering exceptional service while fostering strong client relationships.

Wholesale

Hiring Manager

Sara Alcaraz

Responsibilities

As the first point of contact, the Customer Service Representative- Inside Sales Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction

This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs

The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities

Can perform the Customer Service Level I and II responsibilities. These responsibilities include but are not limited to: handling simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports, supports new customer onboarding, answering general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues

Has been fully trained and onboarded with expert product knowledge and system fluency, beginning to influence interdepartmental collaboration and support new colleague training

This role is the key contributor to Sales Consultant vacation coverage and all duties for seamless customer support in their absence

Responsible for training new colleagues, has specific account ownership responsibilities for impactful customer experience including growth and retention and engages heavily with the sales colleagues

Has specific account territory management responsibilities to create an impactful customer experience, sales growth and retention of the customer’s business

Partners with multiple departments such as merchandising and operations regarding their specific customer territory

Performs other duties as directed by management

Qualification

Customer support experienceSales coordinationVerbal communicationWritten communicationProblem solvingMulti-taskingResilienceBasic computer skillsProactive attitudeAttention to detail