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Stronghouse · 3 weeks ago

Call Center Scheduling Coordinator

Oconomowoc, WI

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Stronghouse is a company dedicated to providing exceptional customer experiences. The Call Center Scheduling Coordinator will interact with customers to provide information, schedule appointments, address inquiries, and help resolve concerns, ensuring customer satisfaction through professional service.

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Responsibilities

Schedule appointments with qualified prospects for the sales team, while interacting professionally with potential customers in a call center environment

Following up on leads to support and nurture them through the sales process

Serve as a positive, energetic first point of contact for the Stronghouse brand—engaging customers, capturing details, and preparing the field team for success

Converting inbound and outbound calls from online lead forms into scheduled appointments for the appropriate market

Coordinate with local brands/divisions to ensure in-person sales appointments are properly scheduled with the correct sales representative

Once appointments are made, collect additional customer information to support accurate lead qualifications and help prepare the sales team for the in-home consultation