Global Refuge · 17 hours ago
Application Manager
Baltimore, MD
Full-time
Onsite
Mid, Senior Level
1+ years expGlobal Refuge is a nonprofit organization dedicated to serving newcomers seeking safety and support. The Application Manager plays a critical role in managing and supporting technology systems for donor operations, ensuring data quality, and providing training to staff on donor-related software.
Health CareHospitalNon Profit
Responsibilities
Manage and support applications used for donor operations, including donor databases, digital fundraising tools, and direct mail systems
Serve as a system partner for Development and Donor Operations teams, helping translate fundraising and reporting needs into system solutions
Support donor data imports, exports, and updates, including Salesforce data loads and Omatic-based integrations
Monitor donor data quality and help ensure accuracy and consistency across systems
Support integrations and data exchanges between donor systems and external vendors
Support the creation and maintenance of donors, campaigns, and operational reports
Learn and use Salesforce reporting and dashboards to meet fundraising and leadership needs
Work with stakeholders to understand reporting requirements and improve access to actionable donor data
Assist with ad hoc data requests and recurring fundraising reports
Participate in the evaluation and selection of donor-related software and fundraising tools
Coordinate with vendors to resolve system issues and support enhancements
Assist with managing licenses, renewals, and vendor documentation for donor systems
Ensure donor applications follow organizational policies and basic security standards
Develop and deliver training materials and sessions for donor systems and reporting tools
Provide advanced support for donor-related application issues, partnering with the IT Help Desk as needed
Create and maintain user documentation, job aids, and basic procedures
Support staff adoption of best practices for donor data management and system use
Lead and mentor a team of IT specialists and support staff
Manage team performance, providing regular feedback and professional development opportunities
Foster a collaborative team environment
Serve as point of escalation on issues
Qualification
Required
Bachelor's Degree from an accredited college or university in computer sciences or business administration
1+ years of experience in an Information Technology role managing web-based or hosted software applications or equivalent experience
1+ years supervisory experience
Experience supporting business applications, donor databases, or fundraising systems in a nonprofit or mission-driven organization
Strong interest in donor data, reporting, and operational efficiency
Willingness to learn Salesforce reporting, dashboards, and donor data management
Experience working with data files, imports, or system integrations
Strong communication, organization, and problem-solving skills
Preferred
Experience with Salesforce, nonprofit CRMs, or fundraising platforms
Familiarity with Omatic or similar data integration tools
Experience supporting digital fundraising or direct mail operations
Experience providing user training or documentation
Benefits
Medical, dental, vision available the first day of employment
Generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
Company 403(b) contribution of 3%, an additional 7% match which vests immediately
Tuition reimbursement
Professional development
And much more
Company
Global Refuge
Global Refuge is a non-profit organization management.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1MKey Investors
Truist Foundation
2024-08-14Grant· $1M
Leadership Team
Krish O'Mara Vignarajah
President & CEO
Allison Cheatle
Senior Program Officer for Community Partnerships
Recent News
bloomberglaw.com
2025-06-13
Company data provided by crunchbase