iA Financial Group (Industrial Alliance) · 1 month ago
Automotive Warranty Claims Adjuster
Portage, Michigan
Full-time
Hybrid
Entry Level
2+ years expiA Financial Group is one of the largest insurance and wealth management groups in North America, committed to customer service excellence. As an Automotive Warranty Claims Adjuster, you will support customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold the company's standards of trust and reliability.
FinanceIndustrialInsurance
No H1B
Responsibilities
Answer inbound calls from customers, repair facilities, and dealers
Initiate automotive claims, gather pertinent information, and document details in the Toro database
Research contracts to verify coverage and claim eligibility
Validate parts and labor estimates using Alldata or Mitchell Pro Demand
Review claim totals, apply applicable benefits (rental, towing), and confirm payment methods
Explain repair procedures and contract terms clearly to customers
Provide claim summaries and notes to Team Leads and Supervisors for review
Process vehicle information, physical mail, and administrative tasks related to claims
Perform callbacks to repair facilities and customers as directed
Qualification
Required
Strong customer service and communication skills
Accuracy and speed in data entry (30 wpm with high accuracy)
Solid critical thinking and organizational skills
Adaptability and teamwork in a fast‑paced environment
At least 2 years of experience in automotive repair/claims or call center customer service
High School Diploma or equivalent
Preferred
ASE certification preferred
Fluency in Spanish is considered a strong asset
Benefits
Flexible Health, Dental and Vision insurance
401(k) + company match
PTO
Employee and family assistance program
Performance bonus
And much more!
Company
iA Financial Group (Industrial Alliance)
iA Financial Group is one of the largest insurance and wealth management groups in Canada, with operations in the United States.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.33B2025-06-16Post Ipo Equity· $294.23M
2024-12-02Post Ipo Debt· $284.77M
2024-06-17Post Ipo Debt· $350M
Leadership Team
Denis Ricard
President and Chief Executive Officer
Caroline Drouin
Vice President, Investor Relations, Sustainability and Public Affairs
Recent News
2025-12-18
Business Wire
2025-12-12
Company data provided by crunchbase