CSAA Insurance Group, a AAA Insurer · 1 month ago
Commercial Casualty Litigation Adjuster (Remote)
United States
Full-time
Remote
Senior Level
6+ years expCSAA Insurance Group, a AAA Insurer, is seeking a Commercial Casualty Litigation Adjuster to help reinvent commercial insurance in the mobility space. This role involves managing complex claims, collaborating with defense counsel, and ensuring effective resolution of litigated claims.
AssociationAuto InsuranceCommunitiesHealth CareInsuranceNon ProfitTravel Agency
No H1B
Responsibilities
Assigned as owning adjuster when injury exposure is identified
Handles complex 1st and 3rd party auto liability cases involving injury, including complexity litigated cases with defense attorney involvement
May handle 1st party medical payment and PIP claims
Responsible for managing, investigating, and negotiating claims, including collaborating with defense counsel to identify strategy for negotiations. Provides input as the face of the organization via phone or in attendance on video or in-person at mediations and settlement conferences for litigation claims
Interacts directly with defense counsel providing direction, authority for resolution (i.e., settle or go to trial) and ensures appropriate outcome in balancing defense costs and indemnity on litigation claims
Making coverage determinations and advising customers as to proper course of action related to coverage issues
Conducting investigative work of a complex nature (interviewing witnesses; obtaining and analyzing evidence, including medical records; deciding whether an independent medical examination is warranted; etc.)
Direct defense counsel in non-litigated or litigated claims
May require appearing at and representing the insureds at arbitrations and trials
May require testimony in a deposition setting
Evaluate defense counsel fees and cost for reasonableness and resolve
Evaluating potential for subrogation and initiating initial notice of subrogation request
Making final decisions to settle within settlement authority, without supervisory approval, and developing negotiating strategies
Presenting cases in Committee setting when seeking above settlement authority level; thereafter, independently negotiating and settling the claim
Will develop and present executive summaries on individual claims to external clients and internal executives in a virtual setting to gain alignment with client on next steps, and settlements
Handles most commercial product types including but not limited to auto, fleet, last mile delivery, and trucking. Will handle claims in most geographic venues. Handles claims involving any vehicle types that may include, but is not limited to auto, motorcycles, scooters, recreational vehicles, trucks, and remote-controlled delivery vehicles
Understands and handles claims in line with any applicable insurance program agreements, claim service level agreements
Plays a direct role in the development of other adjusters through mentorship, training, and coaching
Qualification
Required
6+ years of claims experience
3+ years of experience in a Casualty claims role within P&C insurance industry with a minimum of 1 year in a Sr. Casualty role or equivalent Complex Casualty / Litigation experience
BA/BS in business, insurance or related area, or equivalent combination of education and experience
Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment
Preferred
6+ years of Casualty claims adjusters experience
3+ years of experience in a Commercial claims role
Bilingual a plus
Proficiency or ability to obtain proficiency in the handling of minor, moderate and complex litigated claims
Strong analytical, problem-solving, and organizational skills
Proficient in ability to work independently
Strong decision-making ability
Extensive understanding of statutory and regulatory requirements, and ability to develop proficiency in standards of civil procedure
Ability to travel and to work extended hours and/or weekends
Proficient oral and written communication skills and ability to organize and present complex facts to executive management
Strong math skills, basic computer skills and ability to type at least 30 words per minute
Benefits
Performance bonus
401(k) with a company match
Company
CSAA Insurance Group, a AAA Insurer
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Zukerman
President and CEO
Joseph Kamau
SVP and Chief Information Security Officer
Recent News
Digital Insurance
2025-10-23
2025-10-04
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