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mPower Social Enterprises Ltd. · 3 weeks ago

Assistant Director - University Business Development

Washington, DC

Full-time

Hybrid

Director/Executive

$110K/yr - $130K/yr

MPOWER Software Services is a mission-oriented fintech/edtech company that enables students to realize their academic potential through borderless loans and scholarships. The Assistant Director will lead and scale the recoveries function to maximize portfolio performance by establishing strategies, processes, and analytical models, while also managing a lean team and optimizing collections strategies.

AgricultureEducationHealth Care

Culture & Values

Responsibilities

Continuously reviewing defaulted loans to gain insights and identify recovery strategies

Identifying ways to drive improvements in overall loan servicing, delinquency management, and collections strategies through data and analytics

Driving automation, process improvement and team optimization to drive scale and efficiency in the recoveries function

Refining the global recoveries strategy to maximize collections while ensuring we’re effective in helping borrowers through periods of financial hardship

Providing inputs on servicing and collections standards, policies, and procedures and ensuring compliance with regulations

Managing a lean recoveries team

Tightly managing our US and Global Collections agencies against quantitative objectives, while expanding recoveries partnerships domestically and in key geographies

Qualification

Consumer credit collectionsQuantitative data analysisLeadership in fast-paced environmentU.S. regulations knowledgePeople managementCustomer service orientationCommunication skillsPresentation skillsFacilitation skills

Required

Undergraduate degree in a quantitative field

Deep experience in consumer credit collections, ideally with global or cross-border exposure

Past or current leadership role in a high-tech or fast-paced environment

Experience with U.S. regulations including FDCPA, Reg Z, TILA, UDAAP

Proven ability using quantitative data-driven analyses to deliver improved business performance

Keen people management with a focus on mentorship and professional development

Customer service orientation with an innate sense of service and empathy for others

Superior communication, presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences

A passion for financial inclusion and access to higher education is a must

Comfortable working with a global team across multiple-time zones and sites

Comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything

Benefits

Comprehensive Health Coverage: Medical, dental, and vision insurance with no waiting period — coverage starts on day one.

Everyone Is an Owner: Stock options are included in every offer because we believe in shared success.

Hybrid Work Model: We collaborate in person two days per week to strengthen culture, alignment, and innovation.

Flexible Paid Time Off: We offer generous PTO because we value rest, wellbeing, and work–life sustainability — whether you’re recovering, traveling, or welcoming a new family member.

Open, collaborative, and Transparent Culture: Access to leadership is intentional. Want to discuss an idea with the CEO? Just schedule a coffee chat.

Growth & Development: Annual learning budgets, professional coaching and mentorship, new-manager programs, technical training, and support for external certifications.

Team Connection: Regular in-person and virtual team events to build community and have fun.

Support for Hybrid Work: Monthly home-office stipend to help create a productive and comfortable workspace.