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Opus · 4 weeks ago

Repair Advisor

Crown Point, IN

Full-time

Onsite

Mid Level

Opus Inspection, Inc. is a global leader in the Automotive Technology Service industry, dedicated to providing effective solutions for Vehicle Inspection. The Repair Advisor serves as a technical resource and representative, offering diagnostic assistance, training, and support to the automotive industry to ensure compliance with emissions testing programs.

AutomotiveComputerInformation TechnologyLogisticsSoftware

H1B Sponsor Likely

Responsibilities

The Repair Advisor serves as the program resource for all technical and automotive initiatives and as a program representative to the automotive industry, including local shops, technicians, manufacturers, and special interest groups

Utilizing advanced diagnostic techniques and exceptional customer service, provides in-person diagnostic assistance for motorists that qualify for the Technical Repair Advice Program to deliver repair guidance to bring failing/rejecting vehicles into compliance

Assists in developing, coordinating, and delivering training in automotive maintenance and repair, including state certification training, tech nights for repair technicians, and seminars for the motoring public. Ensures training materials are appropriate and current

Effectively communicates and builds relationships with the repair industry in the program area to develop a network of advocates for the emissions testing program. Serves as key contact and resource for the repair industry, working closely with technicians. Measures and reports on repair effectiveness of local repair shops and develops and implements plans to improve the efficacy

Guides content development and writes articles for repair industry publications and the program website

Enhances the technical offerings on the program website and responds to requests for technical information from the website

The customer-focused operation of the technical repair advice hotline addressing complex repair issues from technicians and motorists

Diligent processes to maximize the first-time resolution of customer queries

Trains hotline operators and station management to address fundamental repair issues or questions effectively

Utilizes tracking mechanisms to track customer inquiries managed through the hotline, identifies trends, and recommends actions to address those trends

Monitors and maintains a database of known vehicle issues and actions taken due to those issues

Research unique vehicle issues as they arise and help to determine special testing considerations that may be implemented based on research results

Assists in determining vehicle eligibility for assistance through the Repair Assistance Program

Assists the Customer Relations/Public Information Manager in processing customer claims and represents the program in damage claim disputes

Works with program management and IDEM personnel to review and decide upon waiver requests

Works closely with program management and IDEM personnel to resolve unique technical issues

Other duties as assigned

Qualification

Advanced diagnostic techniquesAutomotive maintenance trainingCustomer serviceDatabase managementTechnical writingRelationship buildingProblem solvingCommunication skills

Required

Serves as the program resource for all technical and automotive initiatives and as a program representative to the automotive industry, including local shops, technicians, manufacturers, and special interest groups