Harbor Animal Hospital · 3 weeks ago
Veterinary Receptionist
Winthrop Harbor, IL
Full-time
Onsite
New Grad, Entry Level
$15/hr - $18/hrHarbor Animal Hospital is a well-established veterinary care provider in Winthrop Harbor, IL, seeking a full-time Customer Service Professional for their front desk. This role focuses on delivering knowledgeable service in veterinary care while managing client communications and supporting clinical flow.
Veterinary
Responsibilities
Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
Escort clients to exam rooms, assist in relaying key information between clients and clinical staff
Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care
Process payments, manage invoicing, and schedule future appointments with attention to detail
Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors
Qualification
Required
Previous experience in a veterinary office
Basic knowledge of veterinary terminology and procedures
Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
Ability to maintain a calm, professional, and positive demeanor
Benefits
Medical
Dental
Vision
Employee pet discount
Paid time off
401(k) with a generous company
Employee referral bonus
Hands-on training and mentorship
Company
Harbor Animal Hospital
We are a full-service animal hospital treating the pets and families of the Northeast Lake County, IL and Southeast Kenosha County, WI communities.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase