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ATS Corporation · 19 hours ago

Field Service Representative - Toolmaker

Chicago, IL

Full-time

Onsite

Mid Level

$30/hr - $48/hr

3+ years exp

ATS Corporation is a publicly traded global enterprise specializing in factory-wide automation solutions for the life sciences sector. They are seeking a Field Service Representative who will be involved in building and servicing automated solutions for medical device and pharmaceutical companies, while also providing ongoing support to customers at their locations in the U.S.

Industrial Automation

H1B Sponsor Likely

Responsibilities

Working with cross-functional teams, disciplines and departments on new equipment

Integration with the CAPEX Team – Being a valued and contributing team member of the build team

Building Strong Relationships – With the other members of the Build Team, CAPEX PM, and customers

Deepening Product Knowledge – Understanding the customer’s product and assembly process

Enhancing Technical Skills – Learning critical processes, station alignments, and complex station assembly

Operational Proficiency – Gaining hands-on experience with HMI fault messaging, and machine diagnostics

Collaborative Problem-Solving – Working closely with the assembly team lead to troubleshoot and refine integration

Service Strategy Involvement – Engaging in integration, Pre-FAT, FAT, teardown, installation & SAT

Formal and informal training as required

Transfer of knowledge to the customer

Primary liaison to the customer

Role will be embedded at the Customer’s facility for the duration of the embedded resource contract

Facilitate warranty/non-warranty claims with the customer centric team

Responsible for driving operational and performance metrics and key performance indicators (KPI’s) of the equipment

Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status to achieve production requirements

Operate system to demonstrate equipment operation and to analyze malfunctions

Record changes to the mechanical system or component schematics following our red line process

Provide information for machine technical documentation

Supervise workers in testing, tuning and adjusting equipment to obtain optimum performance

Advise management regarding customer satisfaction and product performance and make suggestions for product improvements bi-weekly via status reporting

Work with suppliers to resolve technical issues at customers’ sites

Make recommendations for repair/replace changes only on items that require changes

Follow customers’ safety regulations while at their facility

Determine what is a warranty/non-warranty issue with the customer centric team

Maintain service reports and bulletins as required and submit them to the appropriate departments

Responsible to meet or exceed customer expectations in an efficient manner

Be able to make accurate equipment audits and reports

Consult with engineering personnel at ATS to resolve unusual problems in system operation and maintenance

Actively work with Sales Account Manager and Key Account Service Leader (KASL) on account management and opportunity development

Maintain International Standardization Organization (ISO) standards

Work on site at customer’s facility daily and be required to provide weekly time and site report details

Reside near the customer site for quick responsiveness

Coordinate any additional PTO during contract duration with Project Management to ensure at least one embedded resource is available every weekday

Work within the employee handbook requirements of embedded resources within the embedded contract

Other duties as assigned

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner

Work in compliance with divisional health, safety and environmental procedures

Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods

Report any unsafe conditions or unsafe acts

Report defect in any equipment or protective device

Ensure that the required protective equipment is used for the assigned tasks

Attend all required health, safety and environmental training

Report any accidents/incidents to supervisor

Assist in investigating accidents/incidents

Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct

Qualification

Tool & die makerMechanical automation experienceMicrosoft 365 proficiencySalesforce experienceReading technical drawingsCustomer-centric approachCommunication skillsInterpersonal skillsDependable work ethicWork independently

Required

Tool & die maker, Millwright, MTBI, or equivalent

Greater than three (3) years of experience within a mechanical automation environment

Experienced in applying complex knowledge of fundamental concepts, practices, and procedure within the area of specialization

Self-motivated, proactive, and willing to take on new challenges and tasks

Competent user of Microsoft 365 applications (Outlook, SharePoint, Word, Excel, and PowerPoint)

Strong communication skills, ability to build and maintain relationships, Customer-Centric

Requires excellent interpersonal and commercial skills

Strong command of the English language with the ability to communicate effectively, both orally and in writing

Experience in establishing a good working relationship with all customers, dealing with customers to resolve problems, and delivering an exceptional customer experience

The ability to read drawings, reference manuals and assembly systems instruction guides is essential

Dependable with a great work ethic and attendance

Able to work independently in a fast-paced environment with no supervision

Driving license in good standing is essential

Required to be able to travel to the US, Canada and Europe

Required to locate for the period of the system build (at any of our ATS manufacturing sites)

Preferred

Design experience is an asset

Experience using Salesforce would be an advantage

Benefits

Paid vacation

Employee Incentive Bonus program

Comprehensive health and dental benefits including Lifestyle Spending Account

Retirement Savings Matching program

Optional Employee Share Purchase Program

Company

ATS Corporation

Glassdoor3.8

HELPING ADVANCE THE FUTURE ATS is an industry leader in planning, designing, building, commissioning and servicing automated manufacturing and assembly systems — including automation products and test solutions — for a broadly-diversified base of customers.

Founded in 1978

Cambridge, ON, CA

5001-10000 employees

http://www.atsautomation.com

H1B Sponsorship

ATS Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)