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GE HealthCare · 2 days ago

PM Clinical Applications Specialist

California, United States

Full-time

Hybrid

Entry, Mid Level

$90K/yr - $134K/yr

2+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Clinical Applications Specialist (CAS) provides clinical and operational expertise through education and training support for monitoring products, facilitating evidence-based practices, and enhancing customer experience throughout the product lifecycle.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Develop product, clinical, and software knowledge, skills, and competence within a specific LCS modality

Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment

Provides pre-sale product clinical evaluations and/or educational sessions to potential customers

In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS)

Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions

Drive realization of revenue thru execution of on-site or remote clinical education delivery

Produce comprehensive, consistent, and timely completion of documentation requirements pre-through post training

Provide ongoing post-installation training and support as needed. Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation

Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the LCS Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings

Manage travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings. Submits expense reports within guidelines and provides and maintains clear and complete records to comply with all elements relevant to the position

Possess strong interpersonal and customer skills, and places personal and business integrity at forefront

Differentiate with exceptional customer service and actively integrate user experience and outcomes

Qualification

Registered nursing licenseICU experienceClinical trainingSoftware proficiencyCustomer serviceInterpersonal skills

Required

Hold an active registered nursing license with 2 years' experience in ICU

Hold a Bachelor's or Associates Degree

Ability/Willingness to travel extensively 80+% (4-5 days per week including some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary

Maintain a valid driver's license and satisfactory driving record

Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps)

Ability to learn specialized industry specific software and provide digital education and training solutions

Candidate must be willing to submit to a background investigation, including but not limited to verification of past employment, criminal history, and educational background Willingness to take a drug test

Must comply with vendor credentialing requirements

Will be required to register with one or more vendor credentialing services by various customer hospitals. This requires, but not limited to, proof of immunization for, mumps, measles, and rubella (MMR) and hepatitis and drug testing /screening

Ability to meet customer site access requirements, including COVID-19 vaccination

Candidate must be willing to work out of an office or home/remote office

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

Glassdoor4.2

GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees