Blue Cross NC · 1 month ago
VP, Dental Operations (ACS Benefit Services)
United States
Full-time
Remote
Mid, Senior Level
5+ years expBlue Cross NC is seeking a Vice President of Dental Operations to join the team at ACS Benefit Services. The role is responsible for the development, oversight, and execution of all dental operations, driving product strategy, operational performance, and growth while ensuring a high-quality client and member experience.
Financial ServicesHealth InsuranceInsurance
Responsibilities
Advise and assist management on all matters regarding Dental strategy for growth
Ensure the department meets monthly performance metrics and reporting requirements, including those established by our large dental client, and oversee ongoing training, documentation, and related operational needs. Implement cross-training within the department to maintain continuity of operations during team absences. Ensure operation requirements are accurately documented and regularly updated
Participate in weekly and monthly meetings with large dental carrier to review dental strategy and address any product related issues
Meet at least quarterly with vendors to review performance, business processes, and opportunities for improvement
Lead all aspects of management for direct reports including hiring, onboarding, coaching, performance management, and corrective actions up to and including terminations
Conduct consistent one-on-one check-ins with direct reports and facilitate effective team meetings to drive alignment, communication and accountability
Work closely with the Senior Eligibility Technician, providing support as needed to ensure operational accuracy and continuity. Ensure consistent, transparent communication with Management regarding the coordination and implementation of all dental and ancillary operations
Partner with IT to establish and document procedures for assimilating business into the dental system and enhancing reporting capabilities
Qualification
Required
Bachelor's Degree in Business or related field, preferred; or 10 or more years related experience may be considered in lieu of degree
5 or more years related experience
Strong leadership presence with the ability to set direction, drive accountability, and develop high-performing teams
Proven ability to manage workflows, optimize processes, and oversee training, development, and scheduling across multiple functions
Deep working knowledge of dental operations, including claims adjudication, customer service, appeals, and audit requirements
Proficient in Microsoft Office applications—including Word, Excel, PowerPoint, and Outlook—with the ability to interpret and present data
Excellent verbal and written communication skills with strong presentation capabilities for internal leadership and clients
Highly organized with the ability to lead complex projects through completion while balancing competing priorities
Demonstrated ability to motivate and influence teams and cross-functional partners to achieve shared goals
Strong critical thinking skills with the capacity to evaluate issues, identify solutions, and make sound business decisions
Ability to innovate beyond standard processes and think strategically to support operational improvements and new product capabilities
Comfortable working under pressure, meeting tight deadlines, and navigating ambiguity
Committed to delivering an exceptional customer experience for both internal and external stakeholders
Preferred
Familiarity with ancillary products (COBRA, Stop-Loss, HSA/FSA, HDHP) and their operational, regulatory, and compliance considerations a plus
Benefits
Medical, Dental, Flexible Spending Plans
Retirement plans - including 401(k) with generous employer match
Educational opportunities
Opportunities for advancement
Encouragement for a work/life balance
Company
Blue Cross NC
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way.
5001-10000 employees
H1B Sponsorship
Blue Cross NC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (2)
2022 (5)
2021 (13)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Tunde Sotunde
President and Chief Executive Officer
Caleb Davies
Medicaid Market CFO - Healthy Blue of NC Medicaid
Recent News
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