United Rentals · 2 days ago
Inside Sales Rep - Reservations
Charlotte, NC
Full-time
Hybrid
Entry Level
1+ years expUnited Rentals is the world’s largest equipment rental provider, seeking to enhance their customer care team. The Inside Sales Rep will manage inbound calls, create reservations, and provide exceptional service to both internal and external customers.
CommercialConstructionFleet ManagementIndustrialRental
Responsibilities
Answer Inbound calls with the ability to understand, find & recommend equipment needed for the customer’s job
Identify and qualify an equipment request to ensure it will suit the customer's requirements
Accurately capture all information (required or additional) pertaining to a complete reservation
Use of computer systems including, but not limited to, Reservation, Phone Log, and quote function
Create and maintain accurate notes in Salesforce, MyInbox, and Reservation systems to ensure seamless handoffs and customer continuity
Communicate to a customer any terms/conditions applying to a request
Convert inquiries & quotes to reservations in compliance with company policies
Up-sell customers when applicable
Identify options for substitutions when desired equipment is not available
Negotiate prices on equipment rentals in accordance with pricing policies and procedures
Coordinate with all inside and outside branch staff to ensure customer satisfaction
Work closely with field partners to serve our customers
Identify leads for new business and communicate to the appropriate field personnel
Meet established service levels and performance expectations, including answer times, response times, accuracy, and call quality
Communicate clearly and professionally in both verbal and written channels, adjusting tone based on customer needs
Create a positive and consistent customer service experience
Use problem-solving skills to clarify requests and recommend the best solutions
Participate in regular coaching and development discussions to support continuous improvement and skill growth
Other duties as assigned
Qualification
Required
High School diploma or equivalent combination of education and experience
Minimum 1-2 years inside sales experience focused on lead generation, preferably in a construction related industry
Strong customer service and verbal/written communication skills are essential
Proficient in current business software/operating systems, MS Office and strong computer/typing skills
Team player with excellent interpersonal skills
Independent, self-starter with strong self-imposed structure
Strong sense of urgency, multi-tasking and organizational skills
Must have clear and pleasant phone demeanor
Flexible and ability to deal with a high volume of tasks, stressful and sometimes unfamiliar situations
Attend and complete a four-week in-person new hire training
Preferred
Bachelor's degree preferred
Knowledge and sales of construction equipment (preferred)
Benefits
Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Company
United Rentals
United Rentals operates as an equipment rental company that provides rental equipment and tools for industrial and construction companies.
10001+ employees
H1B Sponsorship
United Rentals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (19)
2023 (10)
2022 (10)
2021 (5)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2025-11-24Post Ipo Debt· $1.5B
2024-03-07Post Ipo Debt· $1.1B
1997-12-18IPO
Leadership Team
Matthew J. Flannery
President & CEO
Ted Grace
EVP, Chief Financial Officer
Recent News
Hartford Business Journal
2025-12-26
Morningstar.com
2025-12-18
2025-12-18
Company data provided by crunchbase