Xsell Resources · 3 weeks ago
UX/UI AI Chatbot Conversation Designer (NO C2C)
Hartford, CT
Full-time
Hybrid
Mid Level
3+ years expXsell Resources is seeking a User Experience (UX)/User Interface (UI) AI Chatbot Conversation Designer to drive the overall user experience for a Conversational AI platform. The role involves creating dialog and conversational flows to enhance user experience while collaborating with product and engineering teams to define requirements and ensure user-centric solutions.
ConsultingInformation Technology
Hiring Manager
Jaime Kowal
Responsibilities
Design and optimize conversational experiences via content creation, wireframes, mockups, prototypes, written requirements, and usability documentation
Lead engagement with business stakeholders to frame problems, prioritize and scope design efforts
Navigate a fast-paced, matrixed environment across multiple business lines and functional areas, fostering a culture of proactive collaboration
Ensure clarity, empathy, compliance, accessibility and inclusivity in all scripts and designs
Qualification
Required
3+ years' experience in conversational design in contact centers or enterprise virtual assistants for heavily regulated industries (i.e. Healthcare, Banking, Insurance)
3+ years' experience with dialog flow products - Miro, LucidChart, Visio, etc
2+ years' experience designing multi-channel customer-centered experiences
Bachelor's degree in human-computer interaction (HCI), business, technology or design program or direct and applicable work experience
Familiarity with natural language processing (NLP) and LLM-based design principles
Exceptional communication/presentation skills (verbal and written), storytelling, and documentation skills. Should have a high degree of comfort speaking with internal stakeholders
Preferred
Master's degree in business, technology, linguistics, human computer interaction or similar program
Experience with Visual Design for chatbots
Experience with scaled agile (SAFe) methodology
Experience with prompt engineering principles and ability to write clear, context-rich prompts
Understanding of agentic AI concepts and multi-agent orchestration
Understanding of AI safety guardrails and compliance requirements in healthcare
Health Insurance experience a plus
Prior design experience from a leading brand recognized by customers for experience
Company
Xsell Resources
Xsell Resources specializes in the placement of contract, contract to direct and permanent IT professionals that include Project/Program Managers, Business Analysts, QA/Test, Developers/Programmers and Infrastructure professionals.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase