Xometry · 5 hours ago
IT Service Desk Intern
Lexington, KY
Internship
Hybrid
Intern
$20/hr - $20/hr
Start in 2026 SummerXometry is a digital marketplace that connects innovative ideas with manufacturers. They are seeking a motivated IT Service Desk Intern to provide first-level technical support to end-users and gain hands-on experience in a fast-paced corporate environment.
3D PrintingArtificial Intelligence (AI)Industrial EngineeringSoftware
No H1B
Responsibilities
Provide first-level technical support, including account lockouts, password resets, and access requests
Troubleshoot hardware (laptops, desktops, peripherals) and software installation/configuration issues
Assist with basic network connectivity and VPN support
Support the IT equipment lifecycle, including setup, deployment, and configuration
Assist with the new hire onboarding and employee offboarding processes
Contribute to creating and maintaining technical documentation and knowledge base articles
Collaborate with the IT Service Desk and IT Engineering teams on projects
Escalate complex issues and maintain a high level of customer service and professionalism
Qualification
Required
Foundational understanding of Windows and macOS
Familiarity with collaboration tools (Zoom, Slack) and productivity applications (Microsoft Office Suite, Google Workspace)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Strong customer service and communication skills, organizational skills, and a proactive, solution-oriented mindset
Ability to lift and move computer equipment as needed
Academic Excellence: Currently enrolled in an accredited college or university, graduating in December 2026 or May 2027, with a minimum 3.5 GPA
Strong Work Ethic: Ability to work full-time (40 hours/week) during the internship period (June 8 - August 14, 2026)
Excellent Communication Skills: Strong verbal and written communication skills
Entrepreneurial Spirit: A passion for problem-solving and a desire to drive results
Legal Authorization: Ability to provide proof of legal right to work in the United States
Location Requirement: Ability to commute to our North Bethesda, MD, Lexington, KY or Waltham, MA office to work onsite for at least 3 days a week
Provide Unofficial Transcript
Preferred
Relevant IT coursework or certifications (e.g., CompTIA A+)
Exposure to device management (Intune) and identity/access management (Okta)
Familiarity with scripting languages (PowerShell, Bash) or cloud-based services (AWS, Azure, Google Cloud)
Company
Xometry
Xometry is an online marketplace that allows customers to access a network of machine shops and custom manufacturers.
Founded in 2013
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$447.2MKey Investors
T. Rowe PriceBosch VenturesGreenspring Associates
2025-06-10Post Ipo Debt· $250M
2021-06-30IPO
2020-09-09Series E· $75M
Leadership Team
Randy Altschuler
Founder and CEO
James Miln
Chief Financial Officer
Recent News
2025-12-14
2025-11-11
Company data provided by crunchbase