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Forrest Solutions · 3 weeks ago

Lead Receptionist

New York, NY

Full-time

Onsite

Mid, Senior Level

$0/hr - $38.46/hr

2+ years exp

Forrest Solutions is seeking a Lead Corporate Receptionist to anchor the front-of-house experience within a premier executive office environment. This highly visible, client-facing role involves mentoring reception staff and ensuring exceptional customer service and professionalism. The ideal candidate will lead the reception team, manage guest arrivals, and maintain a pristine reception area while representing the company with discretion and consistency.

ConsultingCRMInformation TechnologyLegalStaffing Agency

H1B Sponsor Likely

Responsibilities

Lead the front-of-house experience by standing to greet all visitors with warmth, professionalism, and confidence

Set the tone for service excellence through polished communication, strong presence, and impeccable customer service

Serve as a training resource and on-the-floor leader for reception team members, reinforcing standards, protocols, and brand expectations

Coach and support new hires during onboarding to ensure consistency in service delivery and professional presentation

Manage guest arrivals, including coat handling, visitor check-in, and adherence to security procedures

Escort visitors to conference rooms and notify internal contacts promptly and professionally

Maintain awareness of daily meeting schedules, executive calendars, and visitor volume

Partner closely with on-site security to ensure compliance with access and confidentiality protocols

Handle high-traffic periods with composure, efficiency, and leadership—particularly during executive meetings

Maintain a pristine, brand-aligned reception area at all times

Represent Forrest Solutions with discretion, professionalism, and consistency in all interactions

Qualification

Customer serviceLeadershipProfessional presentationHospitality experienceCommunication skillsTeam supportDiscretionReliability

Required

Demonstrates a hospitality-first mindset with a passion for elevated customer service

Polished, articulate, and confident in a highly visible leadership role

Comfortable engaging professionally with senior executives, VIP guests, and external partners

Naturally poised with strong verbal and non-verbal communication skills

Proactive, observant, and anticipates needs without direction

Calm and composed in fast-paced, high-volume executive environments

Exercises sound judgment, discretion, and professionalism at all times

2+ years of experience in a high-end, client-facing professional environment strongly preferred

Prior experience in a lead or senior reception role, or demonstrated ability to guide and train others

Experience must include direct, in-person guest interaction

A polished appearance with professional grooming

Confident posture and refined interpersonal presence

Clear, articulate, and professional verbal communication

Strong reliability, punctuality, and attendance

Comfort operating within structured protocols while leading by example

Ability to work independently while supporting and guiding team members

Commitment to upholding and reinforcing service standards daily

Preferred

Prior experience in a lead or senior reception role, or demonstrated ability to guide and train others

Relevant backgrounds may include: Corporate offices (finance, law, investment firms), Luxury hospitality, concierge, or five-star hotel environments, Executive offices or high-security corporate settings

Administrative or hospitality experience considered when paired with exceptional polish and presence

Company

Forrest Solutions

Glassdoor3.0

Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing firm.

Founded in 1976

New York, New York, USA

1001-5000 employees

https://www.forrestsolutions.com/

H1B Sponsorship

Forrest Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (2)